Natalie E.
It turned out great
It turned out great! It’s a gift and I know it will be cherished.

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Natalie E.
It turned out great! It’s a gift and I know it will be cherished.
Katie K.
Picture did not turn out the way I would have liked it. Mug was broken when received!
Response from West & WillowAug 19, 2024
Hello Katie, Thank you for filling out the form. I am Edward, your dedicated product specialist at West and Willow. We appreciate you bringing this matter to our attention and sincerely apologize for any inconvenience caused by the issue with your order. After carefully evaluating the details, I am pleased to inform you that I have processed your replacement using the fastest shipping option available. You are free to either keep or dispose of the original order for your convenience. The order details will be sent shortly, and please allow 3-5 days for the shipping information to become available. I hope this information is helpful, and please don't hesitate to reach out if you need any further assistance.
christie
Outstanding. They corrected a piece for me that i wasnt happy with. Very pleased
Joshua
Cutest portrait of my dog EVER. Very demure. The team were very mindful ❤️
Tien D.
I ordered a memorial portrait of my pet w/halo and a digital copy. The portrait I received was not a memorial piece. It’s only a portrait of my dog which did turn out nice but no halo and no dates I put on the order. I also never received the digital copy. I emailed support about the digital copy after it was in the process of being sent but have not received a reply.
Response from West & WillowSep 10, 2024
Hi Tien, We hate to hear that your order quality was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
Customer
The product is great for the most part. I have received my physical portrait already which looks gorgeous. I emailed regarding my digital copy they said it would come when it was delivered, but it didn’t. I then emailed back and have gotten no response which upsets me since I paid extra for that.
Response from West & WillowSep 10, 2024
Hi Ruben, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address on your order.
Mina
I love how the photo came out! The frame also did not feel cheap. Sturdy material and fast shipping !
Tracy B.
We love our photo of our Ninah girl. Ordering was easy and we received the print within a week.