Jessica T.
The results
The results, it didn’t take forever to receive it. I cried when I opened both of my portraits. You guys do amazing work!! Truly ♥️♥️

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Jessica T.
The results, it didn’t take forever to receive it. I cried when I opened both of my portraits. You guys do amazing work!! Truly ♥️♥️
Shannon
I can’t say enough about the quality and detail of Omi - who crossed the rainbow. It is the perfect gift for my daughter. The likeness was so real it made her cry. The experience from ordering to the personal communication regarding the quality of the photo to the quick delivery was very impressive. What you do is very special and meaningful!
Beth F.
I ordered from here twice before as gifts for family members and loved how they turned out and finally caved and got one made of my dog and wasn’t too happy with how it turned out. I feel like it looks a bit off and small to scale compared to the previous 2 I ordered. Could have also been the photo I chose. Considering the price, I wish it would have turned out as I was l hoping
Response from West & WillowNov 16, 2024
Hi Beth, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Lauren G.
I have ordered from this website four times now. Every picture comes out perfect and customer service is very attentive. I will definitely keep ordering from this company
Jdlc
Unfortunately the poster arrived bent damaged and creased. Rendering was nice at least.
Response from West & WillowNov 16, 2024
Hi Jennifer, We are so bummed to hear this! We'd love to put a smile on your face. We just sent an email to the address associated with your order.
Gloria
Easy site to navigate and such great product! Just bought one for one daughter and now have the second one on the way!
Liza A.
This is my 3rd purchase with West & Willow and every time has been amazing. The open lines of communication from start to finish are outstanding. This one was for a friend whose dog (Terry P) had just passed. This gift brought him to tears. Thank you for everything
Ashley M.
I think the product is cute, however I do feel strongly that the price is not justified. Very high price for a product that is not costly to make.
Response from West & WillowNov 16, 2024
Hi Ashley, Thank you for your feedback! We are still working on making some internal changes based on your recommendations.