joe L.
What an awesome product
What an awesome product. Shipping was much faster than projected. Could not be happier

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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joe L.
What an awesome product. Shipping was much faster than projected. Could not be happier
Jordan R.
Had recently lost my best pal of 14 years and wanted to commemorate her. Decided to give West & Willow a shot in creating a portrait of her, and while initially skeptical due to not being able to communicate with the artist before they began their work, I was on pens and needles waiting to receive their work. Once delivered my expectations were beyond being met and am in love with the portrait created.
Vera M.
Looks very cheap cartoonist, shipping packages was not flat. Why to roll perfectly flat photos?!?! Now I need to flatten them. Quality, colors not as I was expected at all! Very dissatisfied! Do NOT recommend! Waste of money.
Response from West & WillowNov 16, 2024
Hi Vera, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Juanita J.
I am very disappointed in my order. The engraving hardly resembles anything and is more like a jumble of lines. The tracking number provided to me never updated. The website did not specify that that pet name would be on the ring, although it did ask me for the pet name I figure it would be inside the band because names were not included in the example product photos on the website. I started to suspect that this site was a scam when my tracking never updated. Although I did receive a product I would still classify this company as a scam as it is not representative of the actual product whatsoever. Horrible.
Response from West & WillowNov 16, 2024
Hi Juanita, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
Lori F.
I received my portrait and was immediately overwhelmed with emotion! It was perfect! ❤️
Becky S.
The best company. They really care about you loving your picture of your pet.
Chance
The picture was nice but never got my digital download.
Response from West & WillowNov 16, 2024
Hello Chance, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Patricia
Great product!