West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Bandit
The print is cute but frame quality is awful. It’s plastic and super cheap looking.
Response from West & WillowNov 16, 2024
Hi Bandit, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
tonya K.
the picture of dog is not centered
Response from West & WillowNov 16, 2024
Hi Tonya, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We sent you an email to get this sorted.
Cyndi
Great experience. Wonderful customer service, high quality, unique and amazing product. I absolutely love my print! This was a gift for myself…highly recommend for a self-purchase or a gift. Just precious!
Response from West & WillowNov 16, 2024
Hello Cyndi, We hate to hear this! We are reaching out to your email now to help get this resolved for you.
Michelle W.
We had this made for our son for his 12th birthday and it he could not love it anymore than he does. It is perfect and captured our dog 100%.
Samantha K.
Picture came out perfect and shipping was quicker than I expected. We are so happy with our portrait
Patrick
Face of my dog came out perfect! Only problem was the body shape. From the picture I sent, it shows clearly a slim shaped body. On the portrait, they made his body look big and wide
Response from West & WillowNov 16, 2024
Hi Patrick, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance. We would like the opportunity to investigate your feedback further.
KATY
I was looking for a way to honor my pet's memory as her one-year anniversary was coming up & came across West & Willow's IG page. I must admit I was a bit worried about the outcome and whether or not they'd get the image right, but man did they deliver. I was in tears as I opened the package and unfolded such a beautiful work of art that captured my baby's spirit. Thank you so much for helping us keep our fur babies close. P.S. I definitely recommend getting the digital version too so you can save it and make it your phone's background picture :)
Kelly
The pillow looked well constructed (I sent as a gift so I only saw a picture). But I wish I was able to see the pillow I purchased before it was sent. It didn’t look much like the picture I sent and I seemed more cartoonish. I’m fairly disappointed especially for the price I paid.
Response from West & WillowNov 9, 2024
Hello there, Kelly! We are so sorry that you are not 100% satisfied with the artwork and I will do my best to get this resolved for you. My name is Andrian & I will be your personal Product Satisfaction assistant 😁 By chance, would you be so kind to provide a new photo that depicts your pet's color and features a bit better? Our goal is to get you the best final product and the original photo is super important. Once you send over a new photo or two, I will send your artwork to our design team to edit and get a replacement sent out to you. We appreciate your patience and we look forward to hearing back from you.
