Mary
Excellent customer service
Excellent customer service, pictures, and fairly quick.

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Mary
Excellent customer service, pictures, and fairly quick.
Marie W.
I felt very cared for and my horse Lighter respected. Picture looks like him so am happy! Great customer service which I really really appreciate. Thank you
Wendy G.
The response I received when submitting my pet photo for approval was prompt. Good guidance for the photo submission. The mug is nice quality. The photo on the mug is a close resemblance but I do wish it was better resemblance for the price, which seems about $10 too high, considering shipping isn’t included. Overall a nice gift for the intended.
Response from West & WillowNov 16, 2024
Hi Wendy, Thank you for giving us the opportunity to make art for you! It was a pleasure working with you.
Autumn
Ordering was so easy and the photo turned out great. The likeness is so close.
Kathleen F.
Picture not properly centered on paper Animals not centered properly Animals at bottom of frame Print of names too small Should have provided me a sample of what it would like for approval Very disappointed in product
Response from West & WillowNov 16, 2024
Hi Kathleen, We hate to hear that the quality of your order was not perfect! We are more than happy to get this replaced for you. Please check your email inbox for more details.
B
The product was exactly like I expected! Loved it!
Rhonda H.
My pet portrait is beautiful! It brought tears to my eyes seeing it, and it will be the perfect thing to help us remember our sweet kitty when she crosses the rainbow bridge. Very satisfied!
Anne M.
Beautiful framed photo of my cousin’s pet who passed away 6 months ago. The likeness was uncanny. I can not imagine a better gift for her!