West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing18,273 approved reviews, newest moderated first
Unsatisfied C.
Not anything like I expected
Response from West & WillowAug 9, 2025
Hello, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Cara S.
Got the pillows for our son’s dorm and they’re perfect! So cute!
Response from West & WillowAug 9, 2025
Hello Cara, Thank you for letting us know! We’re so glad the pillows made a perfect (and cute!) addition to your son’s dorm. Ask ChatGPT
Bowie C.
I sent a tilted picture of one of my dogs and the company did a great job of fixing it before incorporating him into the portrait. The quality is really amazing thank you!
Response from West & WillowAug 9, 2025
Hello Bowie Thank you for sharing this! We’re so glad our team could adjust your photo and create a portrait you love. Hearing that you’re happy with the quality means the world to us.
Jen R.
The pillow was incredibly accurate, I feel like I am looking at my baby. It's amazing how exact her features are and it feels like I'm looking into her eyes. Incredible!
Response from West & WillowAug 9, 2025
Hello Jen, Thank you so much for sharing this! We’re so happy to hear the pillow feels just like looking at your baby—capturing that connection and those exact features is exactly what we aim for.
BaoThy L.
The scale for the multiple pets are really off. 2 of our animals look fat when in the photos show they are not. Lol.
Response from West & WillowAug 9, 2025
Hello BaoThy Le, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Steven H.
I ordered on June 6th. July 15th I get an email saying there was an issue with the original order and they’d be placing a new order, I had to complete another “order” (no charge) to move the process along. It is currently August 6th and still no order. I did get a “digital file” emailed to me, looks like a beginners copy/paste with pet heads on a portrait, not at all worth 61 days waiting and $81.36. Customer service continues to “apologize” but doesn’t respond in a timely matter nor do they care. I’ll be contacting my credit card company for a full refund. DO NOT PURCHASE FROM WEST & WILLOW.
Response from West & WillowAug 9, 2025
Hello Steven, I’m truly sorry for the frustration this has caused. Our customer support team is already in coordination with you to resolve this matter, and we appreciate your patience as we work on it.
Sara T.
There was an issue with the photo I uploaded, two times I was sent an email where I uploaded images, but the instructions were very unclear about what would happen next I had to reach out to you via socials and finally got a response, but I don’t see any movement regarding my order. Is it being processed? When should I expect delivery? I feel like this is taking a really really long time.
Response from West & WillowAug 9, 2025
Hello Sara, Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
customer
We recently got a 2nd family pet, named Lord Butters and I knew we needed our 2nd West & Willow to make our home decor complete! It's perfect in scale for our 1 lb kitten, the background was cropped perfectly and the photo captures the true essence of Lord Butters
Response from West & WillowAug 9, 2025
Hello, Love hearing this! We’re so happy Lord Butters’ portrait turned out just right and fits perfectly with your home décor.
