Stephanie F.
4 wrong orders, No human interaction
I have received 4 incorrect orders and not been able to get in touch with a human since my first incorrect order in May. Each time I submit a return request through the link provided by support, I am sent the same automated emails and then 3 weeks later I receive another incorrect order. The frustrating part is how easily this could be corrected with interacting with a human instead of communicating with a bot. This was a gift from a friend in May when my dog tragically died and now it is August and I still don’t have his portrait, just 4 incorrect versions of it.
Response from West & WillowAug 17, 2025
Hello Stephanie, We’re very sorry for the repeated issues you’ve experienced. Our team is currently looking into this for you, and we’ll be following up with an update via email soon. Thank you for your patience as we work to make this right.