West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Savannah C.
Great communication and the portraits were perfect!
Response from West & WillowAug 5, 2025
Hello Savannah, Thank you so much! We're thrilled you loved the portraits and that our team kept you well-informed along the way. It truly means a lot to us! 🐾🖤
Coconut W.
Love the new sweater so much. So well done
Response from West & WillowAug 4, 2025
Yay, so happy you love it! 🖤Thanks for the kind words we’re thrilled you’re happy with the sweater!
maria P.
I had originally had issues with my 1st order, I wanted 2 different poses and received the same. After some back and forth issue was resolved
Response from West & WillowAug 4, 2025
Hi Maria! Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
Madalyn L.
My third order from West & Willow and once again they knock it out of the park. Can’t wait to purchase future items for friends and family!
Response from West & WillowAug 4, 2025
Hi Madalyn, Thanks so much for your continued support, it truly means the world to us. Can’t wait to create more special pieces for your loved ones too!
Jillian M.
The portrait is amazing! Captured the essence of my girls perfectly! I was impressed with how quickly I received my order & how detailed the images are. I am in love!!
Response from West & WillowAug 4, 2025
Hi Jillian, Ahh this makes us so happy to hear! We’re so glad you love the portrait and that your girls were captured just right. Thanks a ton for the kind words and yay for fast delivery too!
Gracey
I posted a negative review back in June this year, as I didn’t see another way to voice my concerns or that they would even listen. But they did…they immediately reached out, listened to my feedback, and they didn’t just give one proof, they continued to improve the print based off of a couple of back and forth emails. This is rare and just shows how much this is a values-based company. I truly appreciate the team behind the scenes working to have made this the best product possible. Recommend providing proofs up front to avoid work on the back-end. Thank you West & Willow for helping me memorialize my sweet fur baby.
Response from West & WillowAug 4, 2025
Hi Gracey, Thank you so much for updating your review and for giving us the opportunity to make things right ❤️ We're grateful for your patience and thoughtful feedback, it helped us improve, and that means a lot. Our team is committed to creating something meaningful, and we're so glad we could capture your sweet fur baby just right in the end. Thanks again for your kind words and for trusting us with such a special memory .
Milena B.
Love West & Willow. Have purchased several customized products and they’ve all turned out fantastic. I’ve given some as gifts and they’ve all are always thrilled. Will continue to be a repeat customer.
Response from West & WillowAug 3, 2025
Hello Milena, Thank you so much for your continued support! We're thrilled you've loved each piece—and that your gifts were a hit too. Can’t wait to create more for you!
Nevin J.
I couldn’t be happier with the custom portrait West & Willow created of my dog. The artwork perfectly captures his personality and charm it’s stylish, modern, and incredibly well done. The ordering process was smooth, and the final product exceeded my expectations. It’s now proudly displayed in my home and always gets compliments from guests. If you're looking for a unique and heartfelt way to celebrate your pet, West & Willow is the way to go. Highly recommend!
Response from West & WillowAug 3, 2025
Hello Nevin, Thank you so much! We're thrilled the portrait captured your pup so well and that it's getting the love it deserves. Truly means a lot! 🐾🖤
