Kaitlyn K.
Picture came out amazing
Picture came out amazing! I was blown away!
Response from West & WillowAug 9, 2025
Hello Kaitlyn, Wow, thank you! We’re thrilled to hear you were blown away — that’s exactly the reaction we hope for. 💛

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Kaitlyn K.
Picture came out amazing! I was blown away!
Response from West & WillowAug 9, 2025
Hello Kaitlyn, Wow, thank you! We’re thrilled to hear you were blown away — that’s exactly the reaction we hope for. 💛
Catherine N.
This is my fourth order from West & Willow. While all of the other orders were five stars and perfectly captured my beloved fur babies, this one… of my most precious pupper, just does not cut it. I can’t use it as it looks like someone else’s dog…
Response from West & WillowAug 9, 2025
Hello Catherine, Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
Amanda F.
Ordering was very easy and my picture got to me quickly. The portrait looks just like the picture I submitted and I’m so happy with it!
Response from West & WillowAug 5, 2025
Hello Amanda, Thank you so much! We're so glad the process was easy and that you’re happy with how the portrait turned out. It means a lot to us! 😊🖤🐾
Elizabeth N.
You did an amazing job capturing my Wini’s eyes. She always had a twinkle and you gave it back to me.
Response from West & WillowAug 5, 2025
Hello Elizabeth, Thank you so much for sharing that—it truly means the world to us. We’re honored to have captured Wini’s twinkle and to bring a little piece of her back to you. ❤️🐾
KAREN P.
The digital picture is so useful in so many ways. Made it so easy creating my new phone case, cards and just sharing a quality picture with friends and family. Communication was a real plus with my purchase.
Response from West & WillowAug 5, 2025
Hello Karen, We’re so glad to hear the digital portrait has been so useful for you! 😊 It’s awesome to know it’s being shared and enjoyed in so many ways. Thanks for the kind words and for highlighting our communication too! 🐾🖤
Chloe D.
The picture itself turned out great. This was my second time using the site and had high hopes. I thought I was getting a lot bigger size portrait for 168$ it was definitely not worth it. The package was not handled with care and there is scratches on the corners since the cardboard was falling apart and no bubble wrap. Not worth the money for sure
Response from West & WillowAug 5, 2025
Hello Chloe, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Elisa C.
It turned out perfect! It looks just like her!
Response from West & WillowAug 5, 2025
Hello Elisa, We’re so happy to hear that! It means the world to know we captured her just right. Thank you for your kind words! 🐾❤️
Lindsey
Came out perfect! Love love love it!
Response from West & WillowAug 5, 2025
Hello Lindsey, Yay! We're so happy you loved it—thank you for the kind words and all the love! 🐾❤️