West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Salomon F.
My dog passed away a week before I ordered the portrait and at the moment I opened it I started crying. This is a really nice way to see her every day. I really loved it
Response from West & WillowAug 24, 2025
Hello Salomon, We’re so deeply sorry for your loss. It means a lot to know the portrait brought you comfort and a way to see your beloved pup every day. Thank you for trusting us with such a special memory.
Jersey G.
The company is very good with responses and product quality.
Response from West & WillowAug 26, 2025
Hello Jersey, Thank you so much for your kind words! We’re thrilled to hear you’re happy with both our communication and the quality of the product. Your support means a lot to us.
Manal K.
Came out perfect and was on time thank you so much!
Response from West & WillowAug 24, 2025
Hello Manal, So glad to hear everything came out perfect and on time! Thank you for trusting us—we loved creating this for you.
DA
Don’t send out a survey when you’ve yet to deliver a product!
Response from West & WillowAug 24, 2025
Hello DA, We’re sorry for the confusion with the survey. We can confirm the order was canceled at your request, which is why nothing was delivered. Thank you for your feedback—we’ll work on improving our communication to avoid misunderstandings in the future.
Sam
Have not received my order and tracking information states it cannot be tracked because info has not been given from seller. Would give zero stars if I could
Response from West & WillowAug 24, 2025
Hello Sam, We’re very sorry to hear about this experience. Please reach out to us directly with your order details so we can look into it right away and make sure your order gets to you. We appreciate your patience and the chance to make this right.
Laura S.
How fast it arrived
Response from West & WillowAug 26, 2025
Hello Laura, We’re so glad to hear your order arrived quickly! Thank you for sharing your experience—it means a lot to us.
Jorja W.
The artwork is beautiful, and amazingly accurate, the website is also incredibly easy to use.
Response from West & WillowAug 24, 2025
Hello Jorja, We’re so happy you loved the artwork and found the website easy to use! Thank you for sharing your experience—it means a lot to us.
Susan O.
I was slightly worried because my pics weren’t the greatest but WOW they did so so good. I had a few questions and they were very communicative the entire process, and I love the result. Looks just like my darling dogs. Couldn’t recommend more.
Response from West & WillowAug 24, 2025
Hello Susan, Thank you so much for sharing this! We’re thrilled to hear you love the result and that your pups were captured just right. It means a lot to know our team’s communication helped along the way. Your recommendation truly makes our day!
