West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Richard M.
Sorry, the image is so dark. You can’t see all the details.
Response from West & WillowSep 1, 2025
Hi Richard! Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Kaylaa Z.
i never received my digital copy of my portrait, i have emailed support twice. I wish the response was faster, it has been longer than a week. nonetheless, the portrait of my pet came out beautifully I just wish I received my digital copy as well.
Response from West & WillowSep 1, 2025
Hello Kaylaa, I hope you're doing well! We apologize for the delay in sending you the link to download your digital file. Our system experienced a glitch that affected our automatic sending process. I apologize for any inconvenience caused. I am pleased to inform you that your digital download file has been successfully attached to this email.
Mary Beth S.
absolutely stunning replica of Marquee
Response from West & WillowSep 1, 2025
Hey, Mary! So happy to hear that you LOVE Marquee's portrait!
Robin M.
You did exactly what I ordered, I just didn't realize it would be only 8 x 10. I will keep it obviously, but like to reorder is it can be bigger, like 11 x14
Response from West & WillowSep 1, 2025
Hi Robin, Thank you so much for your order! I’m glad to hear you’ll be keeping the 8x10, and no problem at all if you’d like a larger size as well. We do offer 11x14, feel free to place a new order in that size, and if you’d like, I can guide you through the process to make sure everything is set up just right. Let me know and I’ll be happy to help!
Ankit
Didn’t get the look I wanted the first time but the customer service was just so incredible. They worked with me to get the look i wanted and I love it!
Response from West & WillowSep 1, 2025
Hi Ankit, Thank you for your feedback! We’re so glad our team could work with you to get the look you wanted. It’s wonderful to hear you love the final result, we really appreciate you giving us the chance to make it right.
Won C.
I had a great experience a few years ago ordering portraits of my dogs from West and Willow, so this time I decided to order a Custom Embroidered Pet Crewneck and Hat. At first, I wasn’t completely satisfied with the result, but when I asked for a revision, West and Willow was more than happy to redo the work, and the final outcome was fantastic. Communication with their customer service team was incredibly easy, and I was really impressed with how attentive they were to my feedback. I truly appreciate West and Willow’s professionalism and dedication, and I just want to say thank you for the wonderful service.
Response from West & WillowSep 1, 2025
Hi Won, Thank you so much for sharing your experience with us! We’re so glad you love the final outcome, and we can’t wait to create more pieces for you in the future.
customer
I placed an order on Aug 3rd and got a confirmation. A day later I got an upgrade of some sort. They said it would be delivered within 2 weeks. As of Aug 28th, I still have not received my order - it was to be a gift for my son who was off to university. A week ago I got a message from Support with a suspect email saying the order has already been processed but is currently on Hold for Review due to the system upgrade. Im not confident this company is legit.
Response from West & WillowSep 1, 2025
Hi there, I’m really sorry for the trouble you’ve experienced with your order. We’ve tried to locate your order using the details provided but unfortunately can’t seem to find it in our system. To get this resolved quickly, could you please reach out directly to our active Support team using the link below? They’ll be able to securely pull up your order details and assist you right away. https://westandwillow.com/pages/contact-us Thank you for bringing this to our attention, we’ll make sure you’re looked after.
Steven E.
The print was okay , not as vibrant or detailed as the ones on the website . They don’t show you a proof before hand so you just hope it looks good when you get . The up charge for slightly different backgrounds was not cool. For the price I don’t think I would use again , the frame and overall look was underwhelming and a little cheap feeling
Response from West & WillowSep 1, 2025
Hello Steven Thank you for sharing your feedback! We hope you're doing well! I understand wanting to see your portrait before it ships. At this time, we do not have a proof system in place. If you are unhappy for any reason, don't worry, we will be happy to make it right, just message our team!
