West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Amber
This pillow is going to make my daughter so happy! I can’t wait to give it to her.
Response from West & WillowSep 10, 2025
Hello Amber, That’s so sweet! We’re thrilled to know the pillow will bring your daughter joy—thank you for sharing this with us.
Steven R.
Timely and accurate
Response from West & WillowSep 10, 2025
Hello Steven, We’re glad to hear everything was timely and accurate—thank you for your feedback!
MA
The photo came out perfect and looks just like my dog.
Response from West & WillowSep 10, 2025
Hello Ma, We’re so happy to hear the photo came out perfectly and captured your pup so well—thank you for sharing!
Tim G.
Since I have not received my picture and cannot get tracking information I cannot give you a good review
Response from West & WillowSep 9, 2025
Hello Tim, We’re sorry to hear you haven’t received your order yet. Our team has already reached out to you directly for more details, but we haven’t heard back. Please check your inbox (and spam/junk folder) for our message, and once we have your reply, we’ll be happy to assist right away.
Valerie R.
My picture of my cats came out so good and detailed! Absolutely in love with the quality
Response from West & WillowSep 9, 2025
Hello Valerie, We’re thrilled you love the detail and quality of your cats’ portrait—thank you for sharing this with us!
Rayna F.
The customer service is amazing! They won’t stop until your pet looks perfect! The woman I worked with was extremely patient and kind.
Response from West & WillowSep 8, 2025
Hi Rayna, Thank you so much for your lovely feedback! We’re so happy to hear you had such a positive experience and that your pet’s order turned out just right. I’ll be sure to pass on your words to the team it means the world to us!
F B.
My pets are not noticeable as they placed my black cat on a black background and my female dog which could have been placed in the female costume in a male costume. I sent an email to customer support as it seems that is the only way to reach them and I have waited over a week and no response. They could do a ‘preview’ photo before printing and mailing to avoid this issue and unhappiness with the product.
Response from West & WillowSep 8, 2025
Hi Farrah! Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
Francesca D.
I have no idea where my order is
Response from West & WillowSep 6, 2025
Hello Francesca, I’ve personally sent you a message so we can look into this right away and get it resolved as quickly as possible. Please check your inbox, and our support team will make sure you’re taken care of.
