West & WillowReviews of westandwillow.com

4.118,273 reviews
Pet Stores
New York

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West & Willow

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About West & Willow

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.

West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: westandwillow.com
Website: westandwillow.com
Category: Pet Stores
Location: New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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West & Willow reviews

18,273 approved reviews, newest moderated first

CD
Sep 6, 2025
Pets look like they should
They have done two pet portraits for us and they are great.
Response from West & WillowSep 6, 2025
Hello CD, We’re so glad you love both portraits—thank you for trusting us with your pets’ artwork!
Michelle V.
Sep 4, 2025
Amazing
Amazing. I love this company so much
Response from West & WillowSep 4, 2025
Hi, Michelle! That absolutely makes our day to hear! Thank you so much for the love and support ❤️
Sara
Sep 4, 2025
Looks incredible
Looks incredible. Got for neighbor and he was touched.
Response from West & WillowSep 4, 2025
Hi, Sara! That’s so lovely to hear! I’m so glad your neighbor enjoyed it and was touched by the gift ❤️
Luisa J. T.
Sep 3, 2025
Bad Customer Service
I’m extremely disappointed with West and Willow. I paid extra for their “skip the line” feature and also for expedited shipping, but it’s been over a week and I still have no idea when my order will arrive. I’ve contacted their support team as well as Onward multiple times, but I have not received any response. The lack of communication is very frustrating, especially after paying for premium service. At this point, I feel ignored as a customer and would not recommend ordering from them unless they make serious improvements to their customer service and reliability.
Response from West & WillowSep 4, 2025
Hi Luisa, I’m so sorry for the delay and for the frustration this has caused, especially after you paid extra for expedited service. I completely understand how disappointing this must feel. I’ve checked on your order, and I can see it’s now in transit and should be with you very shortly. We’ll continue to keep an eye on it until it reaches you. Thank you so much for your patience with us ❤️
Jennifer S.
Sep 3, 2025
Quality of the picture was terrible
Quality of the picture was terrible
Response from West & WillowSep 4, 2025
Hi Jennifer! Thanks so much for taking the time to share your feedback! I can see that you've been in touch with our team and this is now being worked on, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
Lauren C.
Sep 2, 2025
2 of the sweatshirts I ordered came out…
2 of the sweatshirts I ordered came out great and looked like my pets but one of the sweatshirts doesn’t look anything like my cat.
Response from West & WillowSep 2, 2025
Hello Lauren, Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
MTW
Sep 2, 2025
I've wanted to do this for a long…
I've wanted to do this for a long time-and finally decided to have one made of my dog and it's so perfect. I do wish the frame was a little higher quality for the price, there are some gaps in the wood-but the actual product came out beautifully and I'm pretty obsessed.
Response from West & WillowSep 2, 2025
Hello Maria, We’re so happy you love your pup’s portrait! Thank you for the feedback on the frame—we’ll be sure to share it with our team.
Meghan
Sep 2, 2025
A little disappointed
I really liked the portraits I received, but was disappointed in the two pet portrait. The names of my pups are not in the correct order. It says Hazel and Bear but it shows my pup Bear under the name Hazel and my pup Hazel under the name Bear. The photo I sent in had my dog Hazel first and Bear on her right but the finished product sent to me, they swapped the pups. They put Bear on the left and Hazel on the right in the portrait. I thought they would have them placed how they are in the photo I sent in. It’s just disappointing because now I’ll have to explain to people which pup is actually which pup.
Response from West & WillowSep 2, 2025
Hello Meghan, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!

West & WillowReviews of westandwillow.com

About West & Willow

About these reviews

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West & WillowReviews of westandwillow.com

West & Willow reviews

Pets look like they should

Amazing

Looks incredible

Bad Customer Service

Quality of the picture was terrible

2 of the sweatshirts I ordered came out…

I've wanted to do this for a long…

A little disappointed

About West & Willow

About these reviews

More in Pet Stores

Boomerang Pet ID Tags

NaturalPetWarehouse.com

ArcataPet.com

Sweetpetclub

West & Willow reviews

Pets look like they should

Amazing

Looks incredible

Bad Customer Service

Quality of the picture was terrible

2 of the sweatshirts I ordered came out…

I've wanted to do this for a long…

A little disappointed