Lisa C.
Received my product very quickly
Received my product very quickly. Quality is good!
Response from West & WillowSep 15, 2025
Hello Lisa, We’re so glad your order arrived quickly and that you’re happy with the quality—thank you! ✨📦💖

It's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Lisa C.
Received my product very quickly. Quality is good!
Response from West & WillowSep 15, 2025
Hello Lisa, We’re so glad your order arrived quickly and that you’re happy with the quality—thank you! ✨📦💖
customer
It definitely didn’t meet my expectations. It didn’t even look like our dog. A definite A1 version of him. My son did not like it.
Response from West & WillowSep 15, 2025
Hello, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Daisy G.
I had this made for my best friend and she went “goo goo” over it!! That’s a win if you ask me any day! Thanks West & Willow!
Response from West & WillowSep 12, 2025
Hello Daisy, That’s definitely a win! 🎉💖 We’re so happy your best friend loved it—thank you for sharing this with us!
Melissa
West & Willow did an outstanding job with the portrait of our daughter's dog! It was given as a birthday gift and it was just perfect! She also received the Dog Mom hat and mugs with Molly's photo and she loved it all! Thank you for your incredible customer service! You all are doing a great job!
Response from West & WillowSep 12, 2025
Hello Melissa, We’re thrilled to hear your daughter loved her birthday gifts! 🎉🐾 Thank you so much for trusting us with such a special present and for your kind words about our team—it truly means the world to us!
E G.
Painting came out perfect. Delivered at a good time. Price and quality are great!
Response from West & WillowSep 12, 2025
Hello E galvan, We’re so glad to hear the painting was perfect and that you’re happy with the quality and price—thank you for your kind words! 🎨✨💖
Claudette C.
Easy process. Quick turnaround, nicely packaged and we love it!
Response from West & WillowSep 12, 2025
Hello Claudette, We’re thrilled to hear the process was easy and that you love your order! Thanks so much for sharing. 💖📦✨
Keith A.
The picture was beautiful. Arrived timely, well packaged.
Response from West & WillowSep 12, 2025
Hello Keith, We’re so glad you loved the picture and that it arrived on time and safely—thank you! ✨📦🖼️
jennifer Z.
Love the pictures!
Response from West & WillowSep 12, 2025
Hello Jennifer, We’re so happy to hear you love the pictures—thank you for sharing! 💕🖼️