West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Keri
Lousy response time and customer service. Ordered over two months ago and still no,print
Response from West & WillowSep 18, 2025
Hello Keri, We’re very sorry for the delay and frustration this has caused. 🙏 Our support team is already engaged with you and responding to your emails to get this resolved as quickly as possible. Thank you for your patience.
Carolynn K.
Great customer service and beautiful product!
Response from West & WillowSep 15, 2025
Hello Carolynn, We’re so glad you’re happy with both the product and our customer service—thank you! 💖✨
CM
The custom pet portraits from West and Willow truly make an unforgettable gift. I have now given this to pet owners a few times and everyone is blown away by how special and unique the portraits are. The process is super easy from start to finish too.
Response from West & WillowSep 15, 2025
Hello CM, We’re so happy to hear our portraits have made such special gifts! 🎁🐾 Thank you for sharing them with others and for your kind words about the process—it means the world to us!
christine K.
Picture looks terrible and person I make it for hates it
Response from West & WillowSep 15, 2025
Hello Christine, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Frank M.
Great product and arrived super fast.
Response from West & WillowSep 15, 2025
Hello Frank, So glad to hear you loved the product and that it arrived so quickly—thank you! 🚚✨💖
Katie
I paid extra for shiplap background and did not receive it. Instead the soft white background. When I reported it and sent a photo, the customer service said they were not replacing the photo or refunding that extra money I paid for the background. I am very upset that I paid extra for this custom gift and did not receive what I paid for.
Response from West & WillowSep 15, 2025
Hello Katie, We’re so sorry for the frustration this has caused. 🙏 Please know that our team is already handling your situation and will work with you directly to make this right. Thank you for your patience as we resolve this.
Paul H.
The print is too dark and should not have been produced,
Response from West & WillowSep 15, 2025
Hello Paul, We’re sorry to hear about the issue with your print. Our team has already sent you an email to help resolve this—please check your inbox (and spam/junk folder) so we can assist you further.
Nick
They did a great job! Captured my dog Duke perfectly.
Response from West & WillowSep 15, 2025
Hello Nick, We’re so happy to hear Duke was captured perfectly—thank you for sharing this with us! 🐾💖
