West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Jeremy M.
They were able to pull up and old order and do a quick reprint for a frame that got damaged in a house fire. Great service! Great product!
Response from West & WillowSep 23, 2025
Hi, Jeremy! We’re so sorry to hear about your house fire ❤️ but so glad we could help with a quick reprint. Thank you for your kind words, we’re thrilled you’re happy with both the product and the service!
Lesley
The portrait turned out perfect. We had an issue with the shipping but other wise very happy with the products I ordered. Customer service handled the issues with no problems. 4.5 stars
Response from West & WillowSep 23, 2025
Hi Lesley, We’re so glad to hear you love your portrait! We’re sorry again about the shipping hiccup, but happy we could get it sorted smoothly for you. Thank you for the 4.5 stars and for sharing your experience, it means a lot! ❤️
maggie M.
Came out sooo perfect!!
Response from West & WillowSep 23, 2025
Hi Maggie, Yay! We’re so happy to hear that you love it 🥰 Thanks so much for sharing your feedback!
No
They’re asking for a review and the picture hasn’t been created….10 days later.
Response from West & WillowSep 23, 2025
Hi, there! We’re so sorry to hear about your experience. Since each portrait is a customized item, the timeline is a little longer, our FAQ notes that orders typically arrive 1–2 weeks after being placed. If you’d like a more specific update on your order, please feel free to reach out to us at [email protected] and we’ll be happy to assist further.
Ryan K.
It’s been roughly 4 months since I purchased a portrait from them and still no word on its progress. It was meant as a birthday gift but needless to say the birthday has long since passed. Not really sure what happened on their end but we're well past the 2-3 weeks that was promised.
Response from West & WillowSep 23, 2025
Hi Ryan, We’re so sorry to hear about your experience and the delay with your portrait. This is definitely not the standard we aim for. Please reach out to us directly at [email protected] , and our team will assist you right away to resolve this. Thank you for bringing this to our attention, and again, we apologize for the inconvenience.
Lisa H.
The attention to detail in the artwork is great! Paired with the dark frame creates a very classy look. So very pleased with my two pieces of artwork of my sweet pups!!
Response from West & WillowSep 18, 2025
Hello Lisa, We’re so glad you love the attention to detail and the classy look with the dark frame! 🖼️🐾 Thank you for trusting us with portraits of your sweet pups!
Jennifer
The portrait of my dog came out even better than I expected. We just lost him two weeks ago. Seeing the portrait brought me to tears because it is the most beautiful tribute to him. Thank you, thank you, thank you for honoring our boy so well.
Response from West & WillowSep 18, 2025
Hello Jennifer, We’re truly sorry for your loss. 💔 It means so much to know the portrait brought you comfort and serves as a beautiful tribute to your boy. Thank you for trusting us with something so meaningful.
customer
Captured my pet completely!!
Response from West & WillowSep 16, 2025
Hello, We’re so happy to hear your pet was captured perfectly—thank you for sharing! 🐾💖
