West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Barb A.
I was thrilled with the quality of the product. They captured my dogs face perfectly. He passed away 4 weeks ago and getting this today made me so happy
Response from West & WillowSep 30, 2025
Hello Barb, We’re so sorry for your loss. 💔 It means so much to know the portrait captured your pup perfectly and brought you some happiness during this difficult time. Thank you for trusting us with such a special memory.
Charlene U.
We never got it !!!
Response from West & WillowSep 29, 2025
Hello Charlene, We’re so sorry to hear you haven’t received your order. Our team has already sent you a message to assist—please check your inbox (and spam/junk folder) so we can help resolve this quickly.
Mrs P.
I asked for a mug for my Birthday from my husband as I had wanted one for so long with my two boys on there (cocker spaniels) When is came (with the astronomical cost) I feel disappointed. I feel like the detail of the boys wasn't great and not much detail in their faces at all.
Response from West & WillowSep 29, 2025
Hello Mrs P, We’re so sorry to hear you were disappointed with your mug, especially since it was such a special gift. 💔 Please send us an email and our team will be happy to fix this for you right away.
Sara C.
Its perfect. It looks just like our sweet Callie.
Response from West & WillowSep 25, 2025
Hello Sara, We’re so happy to hear Callie was captured perfectly—thank you for sharing this with us! 🐾💖
Pamela
I am happy with the product and the delivery time
Response from West & WillowSep 25, 2025
Hello Pamela, We’re so glad to hear you’re happy with both the product and delivery—thank you! 💖📦✨
Torri B.
I received my order right on time and it looks amazing. I would definitely recommend 10/10
Response from West & WillowSep 25, 2025
Hello Torri, We’re so glad your order arrived on time and that you love it—thank you for the 10/10 recommendation! 💖🙌
CR
Incredible! The photo is so beautiful and captures my fur babies perfectly.
Response from West & WillowSep 23, 2025
Hello CR, We’re so glad to hear you loved the photo and that it captured your fur babies perfectly—thank you! 🐾💖✨
Michelle L.
The first picture was great and was a gift to my friend however the second picture was for myself of my dog. It was 77 dollars and doesn’t even look like my dog. I was very disappointed. Was expensive and really looking forward to having a photo of my dog to display in my home.
Response from West & WillowSep 23, 2025
Hi, Michelle! Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
