West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Chris
Great artwork and customer service! Portraits are a wonderful way to memorialize a pet. Thank you!!
Response from West & WillowOct 2, 2025
Hello Chris, We’re so glad you loved the artwork and our service! 💖🐾 It means a lot to know the portraits serve as a special way to remember your pet—thank you!
Kandy S.
Both the mug and picture were very cute, but... The font on the cup could have been a bit larger. The picture, although very cute, was no way worth that price. Just sayin. You asked if told.
Response from West & WillowOct 2, 2025
Hello Kandy, Thank you for your honest feedback—we truly appreciate it. 🙏 We do have specific design standards for our products, but we’ll be sure to share your comments with our team.
Peter
Paid extra and it still took over 3 weeks to arrive.
Response from West & WillowOct 5, 2025
Hello Peter, We’re very sorry for the delay, especially since you paid extra for faster shipping. 🙏 Please send us a message so our team can assist you directly and make this right.
Sarah K.
I love everything about this photo!!!! Makes everyone so happy. Completely captures our pup. 🐶
Response from West & WillowOct 2, 2025
Hello Sarah, We’re thrilled to hear the photo captures your pup so perfectly and brings so much joy—thank you for sharing! 🐾💖
Hannah K.
While the back ground and text were what I asked for, the picture of our pitbull was not. They made her look like a lab mix. Her face was too skinny in the one they sent and she does not have her block head. Needless to say, spending $100 on a print to remember and having it turn out to be not your dog is greatly disappointing. I wasted my money.
Response from West & WillowOct 2, 2025
Hello Hannah, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️
Melissa
We’ve always wanted one of these paintings and I am so pleased! It’s exactly what we wanted!
Response from West & WillowSep 30, 2025
Hello Melissa, We’re so happy to hear it turned out just as you wanted—thank you for letting us create this special piece for you! 🖼️🐾💖
Todd
Easy to use and great support
Response from West & WillowSep 30, 2025
Hello Todd, We’re so glad you found the process easy and our support helpful—thank you! 💖🙌
Jacob H.
I haven’t gotten my order even shipped yet and it’s been two weeks and I even paid 20$ extra to “skip the line” or I assumed fast track my order.
Response from West & WillowOct 2, 2025
Hello Jacob, We’re so sorry for the delay and frustration this has caused. 🙏 Our team has already emailed you with your tracking number—please check your inbox (and spam/junk folder) so you have the details.
