West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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LB
Not as good as the previous one we purchased for the price. Quality ok and more expensive for smaller size.
Response from West & WillowOct 7, 2025
Hello LB, We apologoies for what happened. We’ve sent you a message to discuss this further and make sure everything’s sorted for you. 💌
Katie Z.
Hasn’t arrived yet and I am receiving this survey.
Response from West & WillowOct 6, 2025
Hello Katie, We’re sorry your order hasn’t arrived yet. Our team has already sent you a message to assist—please check your inbox (and spam/junk folder) so we can help resolve this quickly.
Aaron
It was amazing! Looks just like my pets.
Response from West & WillowOct 6, 2025
Hello Aaron, We’re thrilled to hear you loved it and that it looks just like your pets—thank you! 🐾💖
customer
very efficient good quality work and represents exactly what you see on their advertising
Response from West & WillowOct 6, 2025
Hello, We’re so glad to hear you’re happy with the quality and that it matched your expectations! Thank you for your kind words and support. 💖✨
Mary M.
I’ve received no updates on my order so have no idea what stage it is in or where it is. I thought I would receive a preview of the artwork. Nothing. And I have received any update at all even after you said you did.
Response from West & WillowOct 5, 2025
Hello Mary, We’re sorry for any confusion! Our team has already sent you a message regarding your order with the latest updates. Please check your inbox (and spam/junk folder) and let us know if you have any questions. ❤️
Regina M.
I ordered my portrait on 9/24/25 and as of today 10/04/25 it has not shipped out with no updates.
Response from West & WillowOct 5, 2025
Hello Regina, We’re glad to let you know our team has already updated you regarding your order. If you have any further questions or need additional assistance, we’re always here to help. Thank you for your patience! ❤️
Ann B.
Awesome pics
Response from West & WillowOct 2, 2025
Hello Ann, So glad you loved the artwork—thank you for sharing! 📸💖
Morgana
The picture came out amazing. It was a bit expensive for an 8 x 10 but I was happy with the result.
Response from West & WillowOct 2, 2025
Hello Morgana, We’re so glad you’re happy with how the picture turned out—thank you for your honest feedback, it means a lot! 🖼️✨
