West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Ray W.
Quick turnaround, came 2 days early. Very pleased with finished product. Good work
Response from West & WillowOct 14, 2025
Hello Ray, Thank you! 😊 We’re so glad you loved the artwork and speedy delivery. Appreciate your kind words!
Jennifer P.
Love my picture! Arrived fast and in great condition. Excellent customer service!
Response from West & WillowOct 14, 2025
Hello Jennifer, Thank you so much! 💕 We're thrilled you loved your picture and had a great experience with our team!
Brian
Great products, fast processing and shipping... but you really need to add the option of a Gift Note.
Response from West & WillowOct 14, 2025
Hello Brian, We’re so glad you loved the products and speedy service. At the moment, we don’t offer a gift note option, but we truly appreciate your suggestion — it’s something we’ll keep in mind for future updates!
Ross P.
Quick turnaround time. Good pictures.
Response from West & WillowOct 13, 2025
Hello Ross, Thanks so much! 😊 We're happy you loved the quick turnaround and the artwork quality!
customer
What a great company. From the customer support to the designers to the careful delivery, our friends were so pleased with their memorial art. Thank you for the follow ups and special care in making this experience excellent from start to finish.
Response from West & WillowOct 13, 2025
Hello, Thank you for the wonderful feedback! 💕 We're so glad your friends loved their memorial art. It was our pleasure to make the experience special from start to finish.
customer
What made the experience GREAT was that any questions I had going forward were answered in a timely fashion. As well, my photo was not the best, but the best I could obtain, and West & Willow were so understanding that they said they would do their best. And they did! I was over the moon with the results. And seeing the end product in the frame I had selected blew me totally away. I could not have asked for more! I plan to spread the word about West & Willow. They are extremely accommodating and quite punctual, and helpful, with any questions I had.
Response from West & WillowOct 13, 2025
Hello, Thank you so much for your kind words! 💕 We're thrilled you loved your artwork and experience with us. Your support means the world — we can’t wait to create for you again!
Cassie J.
Customer service is friendly but absolutely no help. They send an automated message and don’t respond to your emails for 3 days. Then they tell you you’re not allowed to cancel because it wasn’t 30 mins after your order, even though you emailed 2 minutes after placing it and realized you made a mistake they blame the customer. They said my order shipped & I still have not received tracking information 3 days later.
Response from West & WillowOct 14, 2025
Hello Cassie, We’re very sorry to hear about your experience — that’s certainly not the level of service we aim to provide. 💛 Our team strives to respond and resolve issues as quickly as possible, and we understand how frustrating this situation must have been.
Britney
Convenient but expensive. Also, I send these as gifts and I hate that I’m not able to see the final product before it’s sent. When it’s paid for, it would be nice to see a picture of what I bought and sent to someone. Weird sending it as a gift and then asking the person “ hey can you send me a picture of it because I have no idea what it looks like.”
Response from West & WillowOct 14, 2025
Hello Britney, Thank you for sharing your thoughts with us! 💛 We totally understand how you feel. At the moment, we don’t have a preview feature in place, but we truly appreciate your feedback — it helps us explore ways to make gifting even better in the future.
