West & WillowReviews of westandwillow.com

Wrong name on my picture

Since getting our second dog Penny, we have been including her in everything we do. It’s only right we add some artwork to reflect that we are now a two dog home. What a quick pleasant experience.

Very quick turnaround. The picture is amazing. Couldn’t be happier with the picture, bittersweet saying goodbye but thankful to have this keepsake to keep our kitty’s memory alive.

Perfect representation of my fur-babies! They are geriatric so every day left with them is a blessing 🥰 the picture does them great justice!!!

Was not expecting the quality and the accuracy of my dog to turn out how it did, such an awesome job done by you guys. I got this gift as a present for my girlfriend’s birthday, I can already tell this is going to be her favourite present. Shipping was a good enough time and yeah thankyou again guys, really well done !

I had an issue with the order. It had been 5 weeks and I hadn’t received it! They made a new one and I got it in a few days at no charge! I really appreciated how on top they were as soon as I notified them! I would definitely order from them again!

The art is bang on, the quick turn over was suprising. Considering ordering more.

The ordering process does not allow for special requests (I did NOT want my pet’s name on the portrait) nor was I given an option to use gift certificates totaling $125. I responded immediately (less than 30 minutes) when I saw the extra charge and to address both the name and gift certificates. No response the same day. I sent a second email the next day which was eventually addressed but stated that no changes could be made since my request wasn’t within the 30 minute window which is not the case. I responded that the issues were not addressed and reiterated my needs. I suspect there may be a time zone difference which impacted receipt of my initial request but I complied with the 30 minute notice so not my fault if the message was not within your timeframe. While the portrait received is nice, it does include his name which I do not want. His coloring is also off, he was an off white dog with some light tan tinting in spots which is not reflected in the portrait. His eyes were a light greenish hazel but brown in the portrait. And the issue of utilizing the gift certificates was not addressed so I still have them and am out the sums paid. Therefore I am frustrated with both the process and disappointed in the product that I received.