West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Mariah
Charged an arm and a leg for a very ugly rendition of our pet
Response from West & WillowOct 16, 2025
Hello Mariah, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️ Looking forward to your reply!
Jake D.
Poor Construction, the hanging hooks are not level, no way to preview your picture. Overpriced for a computer generated image. We will not be purchasing from them again.
Response from West & WillowOct 16, 2025
Hello Jake, We’re very sorry to hear this. 💛 Your feedback is important, and we’ll share your comments about the frame construction and preview options with our team. We truly regret that your experience didn’t meet expectations and appreciate you taking the time to let us know.
Melinda
Super easy. Ships quickly. Looks AMAZING!
Response from West & WillowOct 15, 2025
Hello Melinda, Thank you! 😊 We’re so glad you loved the artwork and had such a smooth experience!
Diane
The portrait of Terence is perfect! I got my sister the largest portrait available of her dear one for a housewarming and she was was over the moon about it. I opted for express and delivery was speedy.
Response from West & WillowOct 15, 2025
Hello Diane, Thank you so much! 💕 We’re thrilled to hear your sister loved her portrait of Terence and that it arrived so quickly. What a thoughtful gift!
customer
The pictures had so much white space more than what the website examples show. Not satisfied with the product at all.
Response from West & WillowOct 15, 2025
Hello Melissa, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️
Charlotte M.
Love the print! Absolutely amazing! The frame is a bit average up close but overall I love it.
Response from West & WillowOct 15, 2025
Hello Charlotte, Thank you for your feedback! 💛 We’re happy you love the artwork and appreciate your note about the frame — we’ll be sure to share it with our team for improvement.
Sarah M.
Absolutely terrible. Ordered a portrait for my friend since she had to put her dog down, so I also paid for the express shipping option which was an additional $20. Took exactly 3 weeks to get here. On top of that, it arrived WRONG!!! It had the wrong dogs name on the portrait and also didn’t have any of the add ons I put that I wanted. I complained and they told me they’d send me the correct one, but in the interim I asked for the express shipping amount to be refunded since at this point it has been a MONTH!!! (They said no- I let it go). So the company then sends me another portrait, saying it’s the correct one; and it arrive WRONG, AGAIN!!!!!! They sent me the same exact wrong item TWICE!!!!! Are you kidding me??!!?! I am so extremely disappointed. Also at this point my friend had to put her dog down almost 2 months ago. In a time of pain and despair, this company withheld me from giving a meaningful gift quickly for my friend. I would never ever ever ever recommend this company. 1) it takes about a month to get your item, even when you pay for express shipping, 2) they sent me the wrong item TWICE, wasting my time!!!!!! I requested for a complete refund this time and no answer regarding same. Had to call my credit card company to dispute the charge.
Response from West & WillowOct 15, 2025
Hello Sarah, We’re truly sorry for what you experienced — this is absolutely not the level of care or accuracy we strive for. 💛 We understand how meaningful this gift was and how disappointing it must have been to face repeated issues. Please know your feedback will be shared with our fulfillment and support teams so we can investigate what went wrong and ensure this doesn’t happen again.
Aliyah P.
Our sweet girl left earth and this was to remember her. It is absolutely beautiful and really is realistic!
Response from West & WillowOct 14, 2025
Hello Aliyah, Thank you for sharing this with us. 💛 We’re deeply sorry for your loss, but so glad the artwork could honor your sweet girl in a special and meaningful way.
