West & WillowIt's never been easier have a commissioned piece of art in your home! West & Willow pet portraits are hand-illustrated by our digital artists based on the photo you provide us.
West & Willow (westandwillow.com) has 18,273 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Anika B.
Il est parfait! C’était la deuxième fois que j’en commandais un. C’est un souvenir de nos chiens perdues à mon conjoint et moi !
Response from West & WillowOct 22, 2025
Hello Anika, Thank you so much! We’re touched that our portraits could represent such a beautiful memory of your dogs. Thank you again for your trust and loyalty.
Kristine W.
I have purchased other photos of my pups from this company. They always do a great job, and if the image I send isn't usable, they communicate quickly and promptly. They do a great job!
Response from West & WillowOct 22, 2025
Hello Kristine, Thank you so much! 🐾 We’re thrilled to hear you’ve had such positive experiences with us. We truly appreciate your trust and continued support!
Stephanie
The picture itself is fine although it seems like it could be centered better. There is a lot of space at the top and the dogs are at the very bottom so some will be cut off when put in a frame. It is also bent in a couple of spots due to being rolled up. Hoping that won’t be as noticeable if it is flattened and put in a frame.
Response from West & WillowOct 22, 2025
Hello Stephanie, Thanks so much for taking the time to share your feedback and I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️
Leeandra H.
Editing my review because it was promptly addressed and fixed! Thank you!! The portrait is beautiful and came fast. My biggest complaint is that my 4 pound dog was painted larger than my 20 pound cat and 50 pound dog.
Response from West & WillowOct 22, 2025
Hello Leeandra, Thanks so much for taking the time to share your feedback! I’m glad to see this has already been sorted by our team, but if there’s anything else you need, we’re always here to help. Thank you for trusting us to make it right ❤️
Stefanie S.
my print has huge wrinkle, I had to throw it out
Response from West & WillowOct 22, 2025
Hello Stefanie, I’m really sorry to hear you were disappointed with your recent order. We completely understand how important it is to get your order in perfect condition and I’m really sorry we missed the mark on this! We just sent an email to make things right. ❤️
Joanne S.
They replaced a photo that was incorrect so I was most grateful.
Response from West & WillowOct 22, 2025
Hello Joanne, Thank you for sharing! 💛 We’re so glad we could make things right and that you’re happy with the outcome.
Chris M.
I have bought several dog prints for my family and friends. I gave one sister a single dog print when her Sophie passed away. I gave another single when I my friends dog Tuffie passed away. Then I have given both of my children double dog prints for house warming gifts. Truly a great gift, excellent quality and a timely gift as well.
Response from West & WillowOct 21, 2025
Hello Chris, Thank you so much for your heartfelt message! 💕 We’re honored that our portraits have been part of such meaningful gifts for your loved ones. Your continued trust and kindness mean the world to us!
Lori C.
Customer service is always so very responsive but also keyed into the questions of the customer and the vision of what the customer wants as a final product! The team is eager to make it right ! They strive to make the customer happy! I will always use W&W!! ❤️
Response from West & WillowOct 21, 2025
Hello Lori, Thank you so much for your wonderful words! ❤️ We’re thrilled to hear our team could bring your vision to life and make your experience a great one. We truly appreciate your continued support!
