Warby ParkerReviews of warbyparker.com

Complete Failure of Customer Service: A Total Nightmare I am utterly outraged and disgusted by the abysmal treatment I experienced this morning. Your sophisticated branding and marketing raised the bar for me, making me expect a premium experience. Today, I learned firsthand that it is all a total lie. For two weeks, I was bombarded with automated reminders threatening that a five-minute delay would forfeit my appointment. I respected your time and arrived 15 minutes before the doors opened for the first slot of the day. You, however, showed absolute contempt for mine and wasted my entire morning dealing with pure incompetence. When booking, I explicitly provided my insurance on the form offered once the appointment was set. Yet, your staff claimed they couldn't find my policy (even though they found my husband), who is a dependent on my plan. Instead of doing their jobs and making a quick call to verify, your staff stood there lazily watching the clock, then had the unmitigated gall to tell me my time had passed and I needed to reschedule. Your system failed, but my morning is ruined? The audacity is staggering. The second I got to my car, I called my insurance provider. They confirmed my full coverage in minutes. They were so appalled by your store's behavior that they called your corporate line themselves, because your specific location wouldn't even answer the phone. It took two weeks to get this appointment, and your staff completely blew it due to pure apathy. The lack of care is unbearable. My husband had a wonderful experience at the Boca Raton mall location, but because of the insulting, dismissive treatment I received today, you have officially lost two customers. Neither myself nor my husband will ever set foot in your stores again.

I purchased a pair of glasses in store March 2026. I paid $220 in full, out of pocket. The worker offered to submit my claim for me to VSP as an added service, stating that any refund would come directly to me in about a month. Instead, Warby Parker was sent my $120 reimbursement check, kept it, and now says they can't do anything about it. I have requested my refund by phone and by email. Insurance can't do anything because they have paid out. Sounds like insurance fraud Warby Parker. Love their glasses, but DON'T LET THEM SUBMIT YOUR CLAIM. Do it yourself.

The customer service was pretty good until I asked for transition lenses. DO NOT BUY GLASSES WITH TRANSITION LENSES FROM WARBY PARKER! They charge an extra $130.00+ and the lenses barely transition to a light tint. To get the lenses to transition to sun glasses they want to charge an extra $75.00! At this point I would be paying over $700.00. I'm not a fan of LensCrafters but it would have been less expensive with better quality frames and lenses. It's too late for me but I hope this review will help others who need special lenses to go elsewhere and not waste your time and money. Also, the scratch resistant option is a joke. The lenses scratch cleaning them with the wipe they provide. Basically, just go anywhere else but Warby Parker.

I have been buying glasses from Warby Parker for years and was disappointed that they didn't offer exams. THEY NOW OFFER THEM AND MY EXAM WAS PHENOMENAL!!! The staff was great! The optician took her time and was VERY thorough. It took about an hour and she dotted every "I" and crossed every "T." I have an underlying medical condition and usually need to educate the optician before an exam. She was familiar with my condition and educated me. She took her time and gave me a new prescription. I did not know that it was possible for me to see this well. Then, I went up front to pick out lenses. The guy that I worked with was amazing! I picked out a few "comfortable" frames. Then, he offered some suggestions that I would never pick on my own. I loved them so much that I ended up going with his choices. He also kept my busy toddler occupied during the entire visit, so that I could focus on the exam and glasses. I also needed contacts. I have been wearing the same brand for years. They did not try to convince me to switch (which usually happens at other eye clinics) and he even got me a good rebate. My entire experience was amazing!! I have 0 complaints.I LOVE WARBY PARKER!

After 7 months of occasional wear, a piece of wire is sticking out on the left of the frame where it attaches to the lens near the hinge. It is a possible hazard to my eye. It’s been 7 months and they will not repair or replace. They just want me to pay over $100 for new lenses. The cheap glasses from the drugstore last longer than these expensive ones.A lot of money for a poorly built pair of glasses and an out-of- touch attitude towards customer satisfaction. Cannot recommend this company.

My review is for ordering contacts online. It is a mess! I uploaded my prescription to my order as requested and 5 days later, realized nothing had processed - I also kept getting reminders to upload my prescription. I had to call and talk to multiple customer service staff via phone and email. It was finally processed and I was told would take 4-7 days shipping but then received an email saying it was shipped overnight. The left hand doesn’t know what the right hand is doing as far as their online contact ordering. I’ll go elsewhere in the future.

The last two times at W-P, I've gotten SLOWWWWWW service, as though the staffer were on their first day. Most recently, after 30 minutes of iPad-poking and re-entry, I had to argue argue argue with the staffer, to ask the manager to intervene. And then the manager argued back too. It was excruciating; I hope my glasses arrive in good time, and I may not go back there the next time I need glasses.

WarbyParker uses OnTrac for delivery. After 3 weeks I am still waiting! OnTrac is widely considered highly unreliable. Customers frequently report persistent delivery delays, packages falsely marked as delivered, and unhelpful customer service. I trusted WarbyParker to deliver with confidence, the overall public consensus across platforms like Yelp and Reddit is overwhelmingly negative.