Warby ParkerReviews of warbyparker.com

Awful experience. I ordered two pairs of glasses and paid with the Visa card linked to my Health Savings Account. However, they charged me three times - first for the full order amount, then separately for each pair of glasses. The third charge was declined because I didn’t have enough money in the account to cover double the amount of my order. Customer Service was not helpful. First, I dealt with AI, then spoke with an agent and he told me he couldn’t find an account associated with my email. So, I gave him my order number and he asked for the email address associated with it, so I gave him my email address a second time (I double checked the original and it was correct). I guess he found it the second time. Then he tells me they only charged me for one pair of glasses, but I can see in my transactions that they charged me three times. He offered to process the order again, which would have resulted in my card declining. I ended up canceling my order and I’ll have to monitor my HSA account to make sure the charges drop off and/or are refunded.

Unfortunately, Warby Parker lost my glasses. After several useless attempts, staffers were unable to locate the glasses, while I received multiple emails advising that my glasses were ready for pickup. Waiting for a replacement. Check the reviews before doing business with the illustrious Warby....AWFUL...

I had a terrible experience in their Logan Circle store in Washington DC. When I arrived to check in the customer services representative just started speaking fast and bombarding me with numbers and figures and they were not clear and transparent about what would be covered by insurance and what would not. It was only when I questioned the fees it became apparent they were trying to charge me for extra services not covered by insurance. They then wouldn’t allow me to use my insurance for a contacts prescription as they said I’d used this service. However, this is a brand new policy and never been used until my visit. So they tried charging for the contacts prescription. When I refused to have the photo taken of my eyes which was extra they claimed they might need to “dilate my eyes” and this could blur my vision for 5 hours. The staff seemed unprofessional and more interested in giggling and gossiping than taking care of customers. No wonder the store was empty. I’ll be going elsewhere for my optical care from now on. Really unimpressed.

Ordered 2 pairs of prescription reading glasses simple 1.5 magnification both were unusable blurry vision. My 3.99$ drug store readers at 1.5 are crystal clear. Terrible quality control.

I wish I could give -1 star. First: I ordered 1.67 lenses, they gave me regular thickness. Second: the customer service woman gaslit me about it "I'm sorry you don't like our 1.67 lenses" my sister in Christ I am sure I'd love your 1.67 lenses... but I've been wearing glasses for 30 years, you didn't give me 1.67. Third: they nearly screwed up my return by giving me one shipping label instead of two (before going to the post office, I had a hunch that I should double check and see if I needed a second label). Fourth: the only gave me a partial refund--not because there was something wrong with the return, they just admitted to screwing up my refund too. It's allegedly so screwed up that the guy said, "I need to ask assistance to the leadership team to check on the status of the order since I could not process a refund for the remaining amount on my end." I have no faith that I will get the rest of my money back. Shame on me for trusting them.

This business is unbelievable and they don't care about the customer. I went here based on the ads on TV, and the glasses that they offer are just cheap glasses. The glasses arrived at my house and I tried them the same day, I couldn't adjust my eyes enough to make them work. I called them regarding the trouble and I got the run around from the call center. I went the next day to return the glasses, and asked them to double check the lens for the proper prescription. They checked the lens and said they were exactly what the prescription was. I couldn't use them, as I got a headache soon after wearing the glasses. They told me to come back later in the day to recheck my eyes, I told them that was not good for me. They refunded the glasses only, not the eye exam. I then went to my old store and had them check my eyes for a new set of glasses. I didn't show the other prescription until they finished my exam. The eye doctor said that the prescription was way off, he said that I would likely get headaches from this prescription. I contacted my credit card company for a dispute and they are reviewing the case. I purchased two pair of glasses and the eye exam for less money and better made glasses. This place was America's Best glasses on they did a great job with me and my glasses. In a nutshell, I think I would never buy glasses here, and just stick with what I know.

Let me say that the optometrist is great the store is excellent. BUT - They are simply unable to fullfil orders. My first time...all went well. About 1.5 yrs ago...order late delayed then cancelled then magically found when I emailed the CEO. This year...order late; oh it's still coming; we're sorry it's delayed. Meanwhile they've been laid by my insurance and me. I don't know what happened with them but they need to sort out their supply chain. I have a complaint in with the CEO and will file complaints with NYC etc etc. This is unacceptable. They're supposed to have 2 manufacturing centers in the US. No excuse. Their products are great; fulfillment is a joke. Nevwr again .

It seems from previous reviews and my experience there is some type of fraudulent activity happening with the production timeline for the glasses and what they share back to customers in email marketing and what the store team says. The store team quoted 5 days, Warby parker customer service and official email confirmation stated 14 days until it arrives. On day 15, the customer service has no idea when it will arrive and doesn’t have any interest in finding a solution beyond me just waiting.