Warby ParkerReviews of warbyparker.com

Absolute customer support disaster. I had prospective frames added to my cart for reference, then contacted customer support to place an order for one of them, telling them to cancel the other frames in my cart first. They happily said no problem and then billed me hundreds of dollars for all of them anyway. Then when I immediately requested a refund, then told me it would take a week. When I contacted again 10 days later, having still not received a refund, they told me it was my job to figure out why with my bank. And every time you talk to their unintelligible support, you have to supply an order number and email address because the system is so unsophisticated that logging into your account and starting a support chat apparently doesn't even bring up your account. Just pathetic at every step.

My Opinion and my thought based on my experience only: $585 for new glasses I am a 6 year loyal customer... this year the glasses and lenses are garbage. I will never go back and loath everything about them. The frames no longer have a metal connector for the screw so the frames continually fall off my face. The lenses (scratch resistant) scratch over and over again (after 1 replacement the same broken frame is returned with new lenses that scratched again after 2 days and I can no longer get a replacement because it is now over the allowable days). Not to mention the "new" lens material is impossible to clean and smudges just by putting them on (I've even tried wearing medical gloves while cleaning and nothing works). 100% stay away Warby Parker has gone downhill.

My appointment today was very delayed. Said they were running late. My exam was $135. They wanted $497 for the glasses. I think they false advertise. Will take my prescription somewhere else. I guess everyone is expected to pay for their mall presence. Warby is a ripoff.

Workers are helpful but they don’t tell you everything the progressives didn’t work on me and they didn’t tell me about bifocals because they don’t carry them When they asked me to come back after a year they didn’t tell me I would have to pay so I went in high heat to shop to be told I’d have to pay

My glasses were unusable because of reflective glare coming from the rear. I paid $555 and it includes their "best" antireflective coating. Their best is terrible, because they are incapable of providing antireflective coating on the inside of lenses. These were expensive glasses too - $555 for glasses. They never told me this, they just said "Oh, you'll get used to them".

I ordered 5 pairs of non prescription frames to Canada a month ago. I received one within a week, the second a month later, and 3 pairs are still missing. They keep telling me to wait which is ridiculous. Now they won't refund me for the full order until its received but clearly it's lost. Their customer service is responsive but there are way too many cooks in the kitchen and I keep getting different robot responses.

Only if there was a less than one ever star review. This scam company buys email addresses just to send scams out of glass offers. Advise all people to block this company.

Deception and price gouging. Gross. Crap quality. NEVER AGAIN.