Warby ParkerReviews of warbyparker.com

Waited over a month and glasses still haven’t shown up. Customer service isn’t helpful. Feels like a fraud

I have had a few pairs of Warby Parker glasses over the years. They are what they are, cheap frames that aren’t meant to last for a long time. Progressive prescription lenses cannot be replaced, so if your prescription changes you have to buy new frames. Also in extra narrow there are only 7 frames offered. 7. Not even in cool colorways or shapes styles. Also on extra narrow frames the arms are way too short. 130. This causes discomfort behind the ear. And there appears to be nowhere on the Warby Parker website to leave a review despite having reviews for the frames. In conclusion, overall a very meh choice of 7 very meh frames.

False advertising. I needed a pair of glasses with just progressive lenses. I was thinking $95 like advertised. No way!!! I was going to cost me $329.00!!!

I ordered contacts. After a week, I still had not received them, so I went online to see when I could expect them. Which is where I learned, for the first time, that my order could not be filled because "it did not match my prescription". (I had received numerous marketing emails from them, but no one thought to send me an email about this???) Anyway, I checked my prescription, and it WAS correct. I called them. They said that they had written down my GLASSES prescription instead. They explained that when there are two prescriptions on one paper, they ALWAYS only write down the first one. (WHY would that be your policy???) So, after being on hold for several minutes, they figured it out and are sending them. I will never use their company again.

One of the worst customer service experiences I’ve had. I showed up on time for my scheduled appointment and sat there for nearly an hour. Instead of being seen, I was told they couldn’t honor my appointment because it had been booked as a re-exam instead of a full exam. The explanation was that a full exam takes about 20 minutes, while my appointment was only scheduled for 15. After making me wait almost an hour, they couldn’t accommodate an extra five minutes. That makes absolutely no sense. The front desk employee, Shay, spoke politely, but the interaction felt dismissive and condescending, as if rescheduling me for five hours later was some kind of favor. It wasn’t. It was a complete disregard for my time and for the inconvenience they caused. If this is how they treat customers, I’ll gladly take my business elsewhere.

As it was my first time getting reading glasses im a perfect target for them to screw over. The appointment was good, so i was excited to finally have proper reading glasses. However the frame was wobbly and uncomfortable so i went back to the store. instead of telling me i had an option of up to 30 days to change frame, they said they easily could adjust them. Now frames didnt fall off my face, but i got pain behind my ear. I have used cheap reading glasses from discount stores for 5 years and never had this issue. When i went back and said they hurt my head, they told me that you had 30 days to change frames and now i had the option to buy new glasses that would fit my head better. I literally used them for 6 weeks. And no, im not purchasing another frame for 95 dollars from them. My 4.99 dollar glasses from TJ Max are have better quality frames than Warby parker. Because of the low quality in their glasses. Im concerned that they also give low quality exams. I had my exam 3 months ago and as i will never wear these garbage glasses again and going somewhere else for new glasses it will be interesting to see if they even gave me the right prescription. You better of saving up and wait than buy warby parker garbage.

Not happy with my glasses I received. I like the frames but the lenses are I do not. The prescription is not the whole lens. It is just a small circle in the center. It makes you dizzy when you look around. Would not recommend these glasses. Went back to my old glasses.

Dangerous Sanitary Hazard and Unacceptable Customer Service I'm writing to warn others about a shocking experience with Warby Parker. I recently received an order of contact lenses that arrived completely infested with insects. When I opened the package, ants crawled all over my hands. This is a severe health and safety hazard. I immediately provided Warby Parker with photographic and video evidence of the infestation. Instead of apologizing and resolving the issue, their customer service team has been incredibly unhelpful. They are insisting that I retrieve the infested box from the trash to send it back to them. I have replied inviting them to come to my home to handle this themselves, as I absolutely will not dig through my own trash to retrieve insect-infested boxes. It is completely unreasonable, and frankly unsanitary, to expect a customer to handle an insect-ridden package just to receive a refund for a clearly defective and contaminated product. Their refusal to handle this as a serious health concern demonstrates a total lack of regard for customer safety. Be extremely cautious if you order from them, as their quality control and customer support protocols are deeply concerning. Avoid them if you expect a safe, professional experience.