Warby ParkerReviews of warbyparker.com

Service is great in their NYC locations, but it keeps on asking me to upload my prescription, which I already did two months ago. Overall experience is good, but could be better

So after I had my glasses for 6 months, they randomly got a patch of glasses on the right side. I did sometimes use a soft clean cotton shirt to clean them, there’s no way the scratches could be from that. I stopped wiping with the shirt even though I thought the scratches were super random. They just appeared. I thought it was like the salty air the beach but then I Realized it couldn’t be that..and then three months later what’s catches up here and then some scratches appear on the left side. Recently, the acrylic broke randomly, the part that connects to the bridge. Right above the screw. Had to superglue it. Now will be trying to get new glasses in a few weeks. Have to research which brand is best.

I have ordered glasses from many companies two of which were Target Optical and RayBan. There have been situations arise where I have had to return my glasses and the process is excruciating. With Warby Parker I got in touch with their customer service (on chat - which other companies is mainly just a robot) and they got my problem fixed (which was not their fault) in less than 10 minutes. They are even allowing me to wait to return my current glasses until the new one's get here at no extra charge. Their customer service is fantastic. I have also had nothing but great experiences when it comes to their at home try-on program. Only reason I am giving 4 stars is because I have not had a chance to wear and use their glasses yet.

I want to be very clear: the star I deducted is NOT for the quality of the eye exam, customer service, or craftsmanship. It's for the shipping experience, which it looks like quite a few customers before me have already commented on. I am writing this review to echo their experiences and share what I've learned about OnTrac, the shipping partner used by Warby Parker. I also want to acknowledge that shipping concerns don't ordinarily factor into a product review because the customer's experience is out of their control once the product has been given over to the handler; however, given that they are shipping a prescription, I do think it's WP's professional responsibility to partner with a carrier who can meet promise dates and honor expedited delivery times. So I paid the extra $25 to ship in 4-6 days. The regular shipping speed is 7-10 days, but I was worried that my busted frames (held together by super glue) wouldn't last that long. The glasses were completed in 3 days, and the tracking page showed delivery estimated for the very next day. After that, they were delayed by the carrier for a total of 5 days: 2 days at the origin facility, followed by 3 days at the local facility. During this time, I had a similar experience to that described by other customers. The tracking status said "Delayed" with no explanation, and the delivery estimate was constantly in flux. Each day that they weren't delivered, the estimate would be updated to the very next day, even though the tracking details weren't showing any movement. The only reason I knew they had reached the local facility was that the "Delayed" status was being pinged by Fremont instead of Henderson. By the fifth day, they had stopped giving me any updates and it was showing delivery in the past. This was now day eight since I had placed the order. WP customer service was actually very helpful. I knew they weren't likely to have any secret intel about where my package was, so I curbed my expectations accordingly. They did offer me a refund on the expedite fee, and they answered my other main question: Was this a known problem with the carrier, or was there a chance my glasses were lost and would need to be reordered? It turns out a lot of other customers were reporting similar delays, so that reassured me that I would receive my glasses.... eventually. I know customer service can vary depending on who is helping you, and it sounds like not everyone was offered the refund. I would say just try again until you get results. I did some quick research, and it turns out this is a systemic issue with the carrier because they do not employ enough truck drivers to keep up with their delivery load. Forget WP reviews; just Google other people's experiences with OnTrac and you'll see the same complaints over and over. Through an extremely difficult process, I was able to get through their automated chatbot and talk to a live agent. I explained the urgent nature of the package, the fact that I had paid for expedited shipping, and the fact that WP had already been forced to refund the shipping fee because of how bad the delays were. Voila! Like magic, my package was out for delivery, and I received my glasses later that day. Basically, the package was just sitting at the local warehouse for three days and the only reason it wasn't on a delivery truck was that their backlog was so huge, they just hadn’t gotten around to it. I have no idea how long it would have taken if I had not complained. In summation, I don't think WP deserves to lose more than one star because of their shipping partner's misdeeds, but I also can't in good conscience give a five-star review when WP knows this is an ongoing issue. I would encourage anyone with this experience to leave a review so they are aware of how much their customers are affected and might consider making a change.

The lenses sometimes are not as scratch resistant as other glasses, or perhaps I've been unlucky a few times. The price point is good, and if you buy multiple pairs you automatically get a discounts. So I do glasses and sunglasses every two years and I'm very happy.

Both the eye exam and eyeglass purchase were a pleasant trouble free experience. The sales rep at the Montvale NJ store ( Angel ) was friendly, professional and knowledgeable. My only negative is that their policy does not allow the reuse of their own frames when getting new lenses.

This review is about ordering glasses from their mobile app and their web site. I have no experience with their retail stores. I recently found out that I needed glasses for the first time in my life. Local eye doctor quoted me $500 for basic no-frills glasses. I couldn't afford that so I looked online. Heard some good things about Warby Parker and decided to give them a try. Their app has a virtual try-on feature which is very cool and helped me narrow down my choices, but you should still do the home try-on because you need to know how well the glasses will fit your face and whether they'll be comfortable or not. I greatly appreciate the home try-on service but I was disgusted by how dirty the glasses were. They looked like they had been tried on by a bunch of different customers and Warby Parker never cleaned them before shipping them to me. Very gross, and probably a high risk of spreading disease. I contacted Warby Parker about that but never got a response. I did end up buying glasses from them, and the glasses are great. For $150 I was able to get much nicer glasses than what I would have gotten for $500 at the local eye doc's office.

Warby parker, are Pretty decent! I have two pairs of glasses from them, one pair broke that i had bought about a year and a half ago, recently, I think it’s because the lady in the store made them too tight on my face when I went to get them adjusted. I called them! they sent me a free pair, with my new prescription for free. If you scratch your glasses within the year, they will replace the lenses! The only downside is, I can’t use my insurance with them, It only took them about three days to send me a new pair. Another issue I have is I have a small face and have to wear extra narrow, with short temples. their variety of options isn’t good! Most people don’t have a face as small as mine, so they have a lot of designs for the majority! Perhaps in the future they will come out with better styles for child sized frames. my insurance only offers me really bad, cheap quality frames and bad lenses, Especially if you have a high index prescription like I do, They would look like I have Coke bottles! They also donate glasses to other countries? I think they should donate to the United States as well! Because Davis vision is terrible. I can’t even get contact lenses with them. I am pretty happy with them as a company, they’re much nicer than other optical stores, that I’ve been in! I will never understand why optical stores charge extra for a contact lens exam? My son just gave me a bunch of daily disposables that he doesn’t use, they’re not my prescription, but they work, for distance! I wish I could exchange them all for the correct prescription. They’re all Acuvue oasis dailies. Thanks WP