Warby ParkerReviews of warbyparker.com

It is very frustrating that Warby does not allow customers to contact their stores directly. I realize Warby wishes to maintain a level of control but as a customer it undercuts my experience with the brand. Not good. I have been a Warby customer for over 2 yrs (with high index progressive glasses) and my initial experiences were very positive. Not so much anymore. I recently ordered new lenses to go into an existing Warby frame. These were my computer/office eyewear. More expensive than I was expecting but I proceeded with an order and paid for expedited service. The service has not been expedited and is now looking like it will be over 3 weeks before I receive my glasses. Based on my complaint, Warby has agreed to refund their charge for expedited service and even that took some effort on my part. My wife and I spend $2,000 annually on eyewear. Warby has lost both of us as future customers.

I really love the style and variety of glasses, but my experience using insurance and with Warby Parker customer support was truly terrible. After four calls to customer support, and my insurer calling them directly, nobody was able to apply my benefits or provide any route to escalate the problem internally at Warby Parker.

Store personnnel was friendly Appears their worthless shipping company has lost the order Requested replacement was told they cannot yet since it not officially lost - have to wait another 4 days and then will take another 10 days to replace (assuming shipping company does not lose them again)

Very disappointing experience with Warby Parker. When I ordered my glasses, Warby Parker stated they would arrive within 14 days. On day 14, they still had not arrived and were stuck in shipping. I had to contact Warby Parker myself to find out what was going on. Their proposed solution was to make another pair, which they said could take up to another 10 days. So after already waiting the full 14 days I was originally quoted, the only solution offered was potentially waiting another 10 days. I understand that shipping problems happen. What was disappointing was how Warby Parker handled it. If you tell a customer their glasses will arrive within 14 days and they don’t, I would expect some effort to expedite a replacement or otherwise make the situation right—not simply restart the waiting period. Overall, very disappointing customer service and not what I expected from Warby Parker.

I ordered 5 pairs of non prescription frames to Canada a month ago. I received one within a week, the second a month later, and 3 pairs are still missing. They keep telling me to wait which is ridiculous. Now they won't refund me for the full order until its received but clearly it's lost. Their customer service is responsive but there are way too many cooks in the kitchen and I keep getting different robot responses.

Not happy with my glasses I received. I like the frames but the lenses are I do not. The prescription is not the whole lens. It is just a small circle in the center. It makes you dizzy when you look around. Would not recommend these glasses. Went back to my old glasses.

I was extremely disappointed with the service at the Warby Parker location in Hingham, MA. During our Saturday visit, staff helped fix and set up my husband’s account. Because we had forgotten our FSA card, we specifically asked whether everything could be arranged so we could simply return the next day to pay. We also asked if we could complete the order online and were told no—we had to come back in person to pay. When we returned the next day, the experience quickly became frustrating. One staff member appeared unfamiliar with the system and then informed us that we were missing a measurement needed to complete the purchase. This was confusing and disappointing, considering we had made a point the day before of confirming that everything was ready and that all we would need to do was pay. When I asked whether this should have been addressed during our Saturday visit, another staff member responded in a very dismissive and abrupt manner, essentially implying that the previous mistake was not his concern. He turned away mid-conversation and ignored my question, which felt unprofessional and disrespectful. I think the glasses are great and so is the quality. Its the customer service that is terrible.

Not sure exactly what's going on but the customer service and quality control at Warby Parker has gone seriously downhill the last year or so. I've ordered prescription glasses from them for about 8 years and until a year ago everything was perfect. Now, not so much. I recently ordered 2 pairs and I received two pairs, but one pair wasn't what I ordered and the lens were blurry. Obviously meant for someone else. I've had other issues recently and it takes customer service a day or more to respond, and when they did to this situation it was obvious they didn't read my email accurately. Plus, they now ship USPS, which is a dice roll and takes longer. There are a slew of other internet options for glasses, so you would think they would be improving their customer service. But, no, it's gotten worse.