Warby ParkerReviews of warbyparker.com

This is rediculous, I ordered 2 pairs, one for myself and one for my wife. My pair was initially delivered without measure the ocular centre height, and the Irvine Spectrum lady kept tell me it was the problem of my eye. I just happened to checkout the Fashion Island store where they found the problem and put in a remake. The remake is taking more than 2 weeks and not even shipped. Its more than 2 months now in total time and I still have not gotten my glasses. My wife is even more frustrated with hers. She is getting the 3rd remake. 1st remake the ocular centre height was measure way too low, by the Irvine Spectrum lady. Then the 2nd remake came in without the photochromic lens we paid for. I have yet to check the 3rd remake because my pair is not arrived at Fashion Island Store. This is extremely frustrated and unprofessional.

Don't care about losing customers I placed an order for 5 at-home try-ons in early June. A few weeks went by and they never came. I contacted CS and they apologized and sent out a new box. That one came eventually and I liked two of the pairs. When I went to order the glasses, I couldn't get to the checkout window, which I found odd. I tried multiple times in different browsers (and cleared my cache/cookies) and nothing worked. They didn't seem too concerned about it, saying to just call and place the order over the phone. This I didn't want to do, I just wanted to be able to order online. Eventually somehow it worked, but then I couldn't upload my prescription. It wouldn't accept the .jpg and I kept getting errors. I contacted CS (again) and they said to just email them the prescription. Finally I was able to place the order after multiple emails back and forth with customer service. However, when the glasses arrived both didn't fit properly. I let them know and was told I ordered a different bridge fit than normal (fine, my bad, but they didn't fit weird with the at-home pair I tried) but instead of "let's see if we can get you a better-fitting pair" I was told to take them to an eye doctor and get them adjusted. This annoyed me because I had paid over $250 for 2 frames that didn't fit properly and was basically told to take time out of my day to take the glasses in to get them adjusted by someone else. I let them know I thought that their solution wasn't right and that they should send me two better-fitting frames as well as a pre-paid shipping label so I could send the old ones back. They basically said "OK!" and did just that. (I thought it was odd that I had to tell them how to take better care of a customer, but whatever.) The new frames come and they fit even worse than the old ones. This is even after going back and forth with a CS rep (again) about how this had actually happened to me years ago and I got a better-fitting pair mailed out and the problem was fixed. Unfortunately, I was basically told in so little words "oh well" about the four pairs of glasses that didn't fit. Excessive positivity and advice like "here's what to do next!" from CS reps did nothing to solve the *actual* problem which was an overall terrible customer (and user) experience. Hiccups throughout the end-to-end process shouldn't happen, should be taken seriously, and if they DO happen, the least a company like Warby Parker could do would be to offer a discount so the customer could feel like their problem was taken seriously. I'm done.

Warby Parker has quite possibly the worst customer service I have experienced. I placed an order and received their order confirmation email that says estimated delivery of 7-10 business days with a link to track my order that said the below: "YOUR ORDER IS Working on it We're hard at work making your order specifically for you! Check back for updates on your order." I keep checking back and check the my orders page on their site with no updates. I wait 10 business days and then chat in to see what is going on and it turns out the payment was declined. No mention of this on the track my order page or the my account order page which both still said it was in process. I chat in to customer service to see if they can help me get my glasses faster since I had been waiting 10 business days already and NONE of their order tracking links mentioned any issue. They had sent 2 emails which had gone to spam since I wasn't looking out for them. These types of things happen its not a big deal and just wanted them to help me get my glasses faster since I'd already been waiting 10 business days and none of their systems work in terms of showing there is an issue. The solution the rep comes up with is that I would have to pay an additional $25 to cut the time down to 4-6 business days. No additional help or anything offered. It is incredibly frustrating because I did follow exactly what their order confirmation said to do (track my order using their page and wait 10 business days) and then they tell me there's this issue that I had no idea about and offer absolutely no assistance to rectify it. The agent was atrocious and offered no assistance and when I asked to be transferred to a manager sat waiting for 15 minutes before they disconnected me. Awful customer service.

I am not sure what happened in terms of quality to Warby Parker, I ordered my first pair from them 3 years ago, but now the price is not the same, and the quality is also not the same.

I bought my prescription sunglasses at the store in Columbia MD. This is actually my second pair, I loved the first pair so much! Their frames are so sturdy and beautiful and the lenses are perfect! They are so comfortable on the face too! I just want to add that the girl that helped me, name is Raina and she was wonderful!!! I am just as happy with this new pair and I can still wear the old pair too. They came in so fast too to the store!

Warby Parker has to be the worst business to conduct business with. They will string you around sending you these friendly emails, but they’re just masking this for the side of customer service because there’s no customer service at all. Warby Parker informed us that there was no guarantee of delivery or refund, or cancellation by email from Warby Parker. All you receive is emails stating “Oh, this is not like us.” “I can’t believe this is happening. Oh, please forgive us, but if you need anything, you reach out to us, and will take care of you.” Nope, that is not how it works with Warby Parker. I pray that I can get out from under this company as quickly as possible and that this will not be dragged out like it seems it will be.

Wow. Great experience. Sherri from the Lehigh Valley Mall in Allentown Pa was so friendly and very helpful. She actually gave me suggestions for what looked best. Never had that experience before. Will be going back and recommending to others

This review is about ordering glasses from their mobile app and their web site. I have no experience with their retail stores. I recently found out that I needed glasses for the first time in my life. Local eye doctor quoted me $500 for basic no-frills glasses. I couldn't afford that so I looked online. Heard some good things about Warby Parker and decided to give them a try. Their app has a virtual try-on feature which is very cool and helped me narrow down my choices, but you should still do the home try-on because you need to know how well the glasses will fit your face and whether they'll be comfortable or not. I greatly appreciate the home try-on service but I was disgusted by how dirty the glasses were. They looked like they had been tried on by a bunch of different customers and Warby Parker never cleaned them before shipping them to me. Very gross, and probably a high risk of spreading disease. I contacted Warby Parker about that but never got a response. I did end up buying glasses from them, and the glasses are great. For $150 I was able to get much nicer glasses than what I would have gotten for $500 at the local eye doc's office.