Warby ParkerReviews of warbyparker.com

I scratched just one lens. The staff at WP seemed to have trouble with the simple math calculations on how much it would cost me. I was given a completely different cost than what I was given on the phone yesterday. Also, I was told that they don’t replace just one lens. The cost was much higher than Costco because they will replace just one lens and Costco’s cost was quite cheaper. Costco will replace lens from other venders. Very disappointed at WP, and I will not use them again. WP, in my opinion deserves their low ratings.

After watching your interview with the CEO of Warby Parker I gave them a try. WHAT A MISTAKE! MY ORDER IS NOW 3 WEEKS PLUS OLD. I called the company to confirm my order and the customer contact barley speaks English. When you call about the order I placed, the Company doesn’t let you talk to a live person. The recording wants to text you marching orders to get your info. BIG PROBLEM…The websites a mess as well. Logging in is a huge issue. Older people don’t text and hate doing business like that. It took 4 tries to get through to someone live. VERY SAD!!!

WP is the worst. They use cheap Chinese plastic on most frames that are worth maybe $12 at most. They have no clue about shipping companies other than the slow as snails USPS. The $25 to "rush" shipping does nothing but give them $25. Their customer service is worse mainly because they hit you bluntly with the "we're hipper than you" mentality which is frustrating because being hip makes most sellers stupid, and WP is wildly successful at being hip. I have bought from them twice. Returned the first pair after a lens scratched within a week by simply placing the frames in the WP supplied cheap holder. Yes, they replaced them, with the same cheap pair. It must have cost them about $8 in total personnel brain power to discover the try at home deal, if you choose from any of the try at home, that is the same pair they will ship you. 7-10 days is their mantra. Both orders have taken over 21 days and I live about an hour away from Atlanta. Guess I need to move to a larger metroplex. Go to your local optomery clinic even if it's Walmart, you will get more satisfaction and although you won't be as hip as WP, you will get your order within 3 days.

In July 2022 I was thrilled to purchase a pair of Warby Parker eyeglasses for considerably less than I have had to pay in the past. I need progressive lenses plus eyeglasses that automatically turn into sunglasses. The first problem I had with the eyeglasses was that they were not fitted correctly, i.e. they continually slip down my nose. I went back a number of times to have them tightened but the problem was/is that the nose part is too big for my nose and they should never have sold me the glasses. Nonetheless, I decided to live with them. However, approximately ten months later, I noticed that the lower part of both lenses is... like clouded. The glass is permanently damaged. I wrote to Warby Parker and never received an answer, So in July 2023 I went into the store in downtown Milwaukee and asked to speak to a manager. I showed her my glasses and she quickly saw the problem but told me it was too late to do anything and she didn't know if I used acid or something which had damaged the glass on the eyeglasses. I'm 68 years old, a retired high school teacher and have never even seen acid in my life!!! Her next explanation was that I was allowing the glasses to fall down my nose, thereby causing sweat to ruin the glass. I can't afford to purchase new glasses every year on a fixed income. Warby Parker should stand behind what they sell.

I went into the store predisposed to liking Warby Parker. I was very disappointed in the service and exam. The exam cost $110 while a comparable exam at See was only $79 and $69 at Walmart. The optometrist tried to sell me more expensive bifocal/transition lens even though I told her I did not want them. I do not believe the prescription was right as I could see better with my glasses from 2014 with a prescription by an ophthalmologist. The glasses also were very uncomfortable--the staff person was very nice and tried to find a comfortable frame but we could not identify one.

I ordered two pairs of eyeglasses, one photochromic. That same day I called to add blue light blocking. I was not informed that photochromic lenses cannot have blue light blocking. My eyeglasses arrived and the one I specified was not photochromic. I called the store and 888 number and was informed there would be an up charge of $50. Why? It was store error in not providing me with correct information. It’s the principle - No taking responsibility for a sales associate who failed to inform me and cancelled my photochromic lens order without informing me. So now what?

if you looking for sunglasses high quality I suggest you use renatco.com cheap price, good quality and instant delivery

I went to WP to get glasses and an updated prescription. The appointment was $85 and took just 15 minutes. I picked out a frame and was out within 30 minutes. My glasses arrived to my door within 3 days and they are great. I paid an extra $50 for the high index lenses and I am satisifed with them. In total I paid $145 for the frame with the high index lenses. The frames feel sturdy for just $145. I will probably buy another pair from the website. It makes no sense to pay double for a pair of lenses at lenscrafters.