Warby ParkerReviews of warbyparker.com

I ordered in the store, but there is no way to directly contact them. You have to call the corporate number and it takes 10 to 15 minutes for them to answer...and when they do answer you get a rude unprofessional person on the line who is not helpful. It took over two weeks for my glasses to arrive, but when they did arrive the store failed them in inspection. They did not contact me to tell me about the problem. I had to drive to the store to find out because you cant call the store directly. They also could not tell me why ths glasses failed inspection or how long it will take to fix. They said 2 people check them in the lab and then a final check in the store. After I stated my complaints the company did respond quickly and did satisfy my issues.

Customer service is pitiful. Website not as good as major nameless competitor. Depending on who you talk to they cannot find your info without last 4 digits of credit card number even if your last name only has 8 people in the U.S. with it. Altho one gal could find acct that way. I sent back 5 frames and said I needed to try wide for the one frame I loved. They said they could not just send one and said I had to go back online and pick 5...absurd.!! I sent 4 frames back to WP. I took the frame that I loved to Costco for lenses as I needed them before i left on a trip and WP could not get them to me in time. Costco lab sent them back to store. They will not work with "cold frames". I have asked WP numerous times for an address to return the last pair. Gotten the run around. Their csr people do not listen nor read emails!!

Just got an eye exam and glasses from their Hingham, MA store. The staff was friendly, professional, and HONEST. First time I haven't felt ripped off in a Eye Store. Great experience.

I ordered contacts from Warby Parker and they initially delivered to the wrong address. When I paid an expedited fee to get them to the correct address they charged me. They now say that my contacts are back ordered and don’t know when they will ship. They offered no solutions. Terrible experience go to your local eye doctor because this corporation does not care about their consumer. It’s been a month and I have received neither contacts nor reimbursement. Customer service was terrible and basically told me they don’t care about my business.

I want to start with I did contact Warby Parker with details of my complaint and hoped for a better response. It took time to realize the issue was my glasses and not the health issue I thought might be the cause of seeing well through my glasses. So, the response was too late it's past 6 months and there is nothing they could do. I don't like to write negative reviews; however, everyone's eyes are important. I cannot do my job without good quality glasses. This was my first experience with this company, I tend to spend more on my glasses but getting them quickly this time in a new state was appealing. I wish I had figured this out in the short time frame but follow up exams, testing and throw a surgery in I did not make the six month deadline. I was not even thinking it could be the glasses. I feel under certain circumstances especially not jumping to conclusions its the product, they could have done something to try to keep my business. The glasses get easy dirty and are very hard to clean. I thought dirt was issue, I have struggled with these two pair same issue with both. I can see a bit better through my old high-end glasses than these, and it seemed to get worse over time. The price point seemed too good to be true. It was, after going back to my eye doctor my vision had not changed but my ability to see well with these glasses is the issue. If you have progressive need, as well as light filtering needs, this may not be the company for you. I liked the concept; I liked the turnaround time and flexibility. However, quality should be a priority when dealing with your vision.

Make you pay for expedited shipping for contacts then send only one set of the contacts and later claim the other eye is out of stock (two weeks later!) won’t refund the shipping or the order!!

Warby Parker makes buying glasses online so easy! I used the home try-on, chose six frames and ended up purchasing two pair of glasses with progressive lenses (one regular and one sunglasses). I love them! They look great, feel great and were 50% less than getting them through my optometrist. Warby Parker knows how to streamline processes!

Placed an order for contacts. They automatically decided to change it from "astigmatism" to "non-astigmatism" despite my order history and my prescription, which is uploaded to their website, say I do have astigmatism. I ended up canceling the order but it's a nightmare. Also customer service is clueless will drive you insane!