Warby ParkerReviews of warbyparker.com

The lenses are horrible. They scratch to easy. And person at store basically said it is normal. I showed them my other pair of glasses that are like 10 years old and the lenses are way less affected from normal use.

Pretty expensive and wasn’t happy with fit. I waited too long to return which was my fault. Ordered another pair And wanted to use promo but they wouldn’t accept it. There are definitely less expensive high quality providers out there

I am totally disappointed with WB glasses, i spent 450$ on glasses but it is worse than my previous 250$ Prada. WB eye glasses i bought after 3 hours really hurt back of my ear. Now, it has put a scratch. So tight, quality is aweful. When you clean lens with a cloth, lens makes weird noises as if they will fall out. Really looks like 15$ glasses you can get from Walmart. I will never recommend these guys. 2 star only because staff was friendly. Otherwise this company deserves 1 star for expensive, low quality frames. Updated: they adjusted it for free. Customer service was good at resolving the issue. But quality of lens where it is attached to frame still makes cracking sound when you clean even gently

I can't stop those annoying spam emails! keep pressing those "UNSUBSCRIBE" email links, and nothing helps! What a nightmare!! I will never buy or revisit this website!

Bought my glasses in the WP store so they could measure my pd accurately for progressives. I have many years of experience wearing progressive lenses, and value good vision. When the glasses came the lens quality was poor with a very narrow field of vision. Returned them and paid the high price elsewhere for quality lenses. While in the WP store, friendly employees also offered to mark my pupils on another pair I was considering and put them aside until I received the first pair. They said when I received my glasses I would surely want another pair and then I could just call to order them. I was quite clear that I was not ordering the additional glasses. Imagine my surprise when the unauthorized pair arrived a few days after the glasses I did order! They had saved my credit card number and used it to put in the order without my permission. When I requested the return label, the WP site asked why and I explained my two issues. I expected they would respond regarding the credit card fraud, at least, but so far nothing.

As another reviewer below wrote, the adjustment process is a pain and not worth the trouble. The most uncomfortable (but stylish) glasses which never seem to fit. I have two of their glasses but never again. The overall cost at Warby Parker may initially seem less, but don't be fooled. With multiple adjustments needed, because somehow the staff never seems to get it right in one go, or even having to send back the glasses for an exchange, the time and effort adds up. NOT WORTH IT! My time is precious. Also, NEVER order their progressive lenses online. Just does not work. My two cents: look elsewhere. Tip for consumers: If you want progressive lens, get in-store service (do not use the app). If you need adjustments, get in-store service (do not watch the video which describes how to do it at home – even the staff at Warby Parker said that the video method does not work!). Service is generally great; the frames and fit are horrible. The material is really hard and will give wearers a headache unless it is properly adjusted, and the adjustment is a pain.

I recently visited the Fort Lauderdale shop for a pair of glasses. The staff was super friendly and extremely helpful! I am indecisive and they helped me make the perfect selection. The process of uploading my prescription was easy and the glasses arrived on time. What a pleasant experience!

Worst glasses I’ve ever owned. Owned two pairs and within a year both were scratched. These are the only glasses I’ve ever owned that scratched. The first time it happened I gave them another shot and replaced them with the $50 discount they gave me and 7 months later the new ones scratched and they offered me another $50 to replace. At this point I should have bought something better.