Warby ParkerReviews of warbyparker.com

Genuinely the best experience I could’ve asked for. It was quick, I got updates along the way, and they painlessly replaced the first pair I ordered that didn’t fit well. The glasses also feel really well made. I ordered them because my ray bans broke after a month and their support is awful. Was left without glasses for months because of them- Until my Warby Parker ones arrived. I still don’t have usable ray bans AND had to pay them additional money :( You have gained me as a lifelong customer :)

I purchased for the first time from WP a new set of progressive lenses last year. They cost almost $500 and were the worst pair of glasses ever. The lower reading portion on the bottom of the lens was so tiny making them unusable for reading. The store provided no satisfaction. Glasses purchased from Googles4U were substantially less in price and provided a better reading field. I was told by the WP salesperson that my lens choice should have been a larger lens size to allow for more space in the lower area. I'm never going back.

I love the virtual try-on! I have two pairs of glasses now and both fit exactly like their virtual versions. I have used virtual try-ons from other companies and they are a joke. Warby Parker's virtual try-on is reliable and works like it should. It's really phenomenal. My only suggestion is to offer a progressive reader option for non-prescription customers... readers on the bottom for my phone, no power on the top for TV. I couldn't find a way on the site or in the app to order something like that without a prescription.

Does not include vertical measurements in dimensions in spite of multiple requests over a decade. If you write for specifics, they reply but it wastes too much time for consumers and presumably for WP.

They are offering a sale on buying two pairs of glasses , which I did but they didn't give me the discount price because I didn't buy them in the same day. Guess what they want to do instead. They want to take them back for a return and then I can repurchase. How much of a waste of resources is that? Plus I wasn't even asking for a refund on the first pair. I just wanted the discount on the second pair. They have horrible policies in the customer service Is terrible, but I will return both pairs and then re purchase, and they could pay for shipping six times instead of once. How is this environmentally friendly? My glasses are progressive so they're already the most expensive. I was very valuable customer. For 5 years. I've had eye exams and glasses from there, and this is how they treat me.

Please note that warby parker service to cancel an order is the slowest, I have made the mistake of buying from them. I went to check on their site to see how to cancel and they say to call, email or chat. I had tried to chat and email. Their chat system is horrible and doesn't notify you if someone responds. I get someone who says they will cancel then, later when I noticed they did send me that a new person is there the day after and they said it is automatic 1 hour processing of non prescription glasses. Which is not clearly written on the site before purchasing (otherwise I wouldn't have bought it unless I wanted to go through the hassle). Then says they can only give me a return label for full refund. I feel like this process was way too drawn out and customer service too slow for what should have also been an automatic cancellation.

Lie about Storage of Your Financial Data, Very Disorganized. They write on their website that they don't store your credit card information, but clearly they do because I had an order attached to a credit card I canceled a long time ago and they automatically defaulted to this payment method online. They also lost my updated payment information, generating many emails and attempted charges to a canceled card. When I specifically asked whether or not they store your credit card information, how it can be deleted and why they do it (where can I delete it), they said they don't. Then the person on the call center said they may have it from an old order. I received 6-7 emails from them that were going back and forth about small things to up-sell and they obviously are a combination of automated garbage and semi-personalized information. They sent something requesting an inter-pupillary distance, wanted a photo, then said they don't need it. Then said later they did but somehow the photo is gone. I don't trust anything they are doing. They reflect incompetence clinically, financially, and logistically. They should not be trusted with any payment information and lie about storing it. Really below any acceptable standard.

Both the eye exam and eyeglass purchase were a pleasant trouble free experience. The sales rep at the Montvale NJ store ( Angel ) was friendly, professional and knowledgeable. My only negative is that their policy does not allow the reuse of their own frames when getting new lenses.