Warby ParkerReviews of warbyparker.com

I liked the store, the selection, and the staff. I do NOT like the customer service menu and answerers. I tried to call to ask for an itemized bill for insurance. I called the number listed for the office, but finally got the main office after shouting representative multible times. Finally I got a person who said he would email an itemized receipt. Got it. Still not itemized. Trying to figure out if it is worth it to try again. A brutal experience!

I have really enjoyed my glasses and have had them for years. I just ordered contact lenses from them, and unlike other sites, like Lens.com, they do not charge hidden fees at checkout.

A 3 Ring Circus.. I ordered glasses and supplied my prescription. Warby emailed and asked for my pupillary distance number (PD). I replied and sent the PD from my optician by email. 1X Warby emailed again and asked for my pupillary distance number (PD). I sent it by email - Second time.. Warby asked for my pupillary distance number (PD). I sent it by email - Third time.. Warby asked for my pupillary distance number (PD). I sent it by email for the 4th time, and in the email I also asked how much extra it would cost for progressives. I FINALLY had to wait on hold on the phone to get them to acknowledge the PD and to answer my 'cost of progressives' question.. I got a total, and told the gal that I would be calling with a different credit card.. Then the emails began... 'Your card was declined.." Your card was declined.." Your card was declined..".. In other words, everything I told that gal about providing a different card number in a day or so, was never noted.. If their admin capabilities are this abysmal.. I wondered.. how are their glasses?? SO I looked online.. OMG.. And cancelled the order.. But just to be sure, I'm on the phone with my bank right now to BLOCK any attempts by Warby Parker to charge my card.. Just in case the final missive also gets ignored...

We selected five try on at home frames to be sent to us and in a matter of days it says the box was returned before it even arrived! Tracking it doesn’t even show it shipped anywhere and of course nobody from customer service has written back. You know, in a way I’m glad we never got the chance to actually spend money, because after this experience and after reading these horrible reviews, I think I’ll just look elsewhere.

The e-commerce site is jank and they’re a bit shady around returns/cancellations/and address changes. They make you do every change through a customer service agent. The agents have little authority and there are lots of communication/language barriers. They sent me at-home try on which I didn’t request, and sent it to the wrong address. I tried to change cancel the order and they couldn’t do it. I’m getting charged for a at-home try that I didn’t order and that’s not being sent to my home. They basically said well too bad it’s too late to cancel. I purchased an order just before this and they said I didn’t have a prescription even though I got my prescription in-store with them. I tried to download prescription from the warby site, to upload to warby site, and to buy glasses from them, and they couldn’t retrieve my prescription. The site is really poorly designed and for an online store it should be easier to make changes immediately after an order, just work on providing a better user experience for the online store. I don’t think I’ll buy from them again after this. Profit maximization got there priorities all messed up, and frankly the user experience is so tedious I’d rather just buy from Costco.

Customer service over the phone does try to help when they can, hence two stars instead of one. But going into the store versus what they end up doing online with your order is F*CKED. I had 3 different orders - two pairs of eyeglasses, with one clip attachment. I was supposed to be charged for one pair with one credit card, and the other pair and clip attachment was supposed to be charged on the other credit card - pretty straightforward. But what happened in reality is partial charges on each order between the two different credit cards. There seems to be NO corroborating communication with what happens to your order after you leave the store. I love looking and trying on potential glasses in store, but this experience makes me not want to buy from them because how can I TRUST them to get my order right?? If they cleaned up their after-sale process, Warby Parker could actually be as good as they've marketed their brand to be. But, for now, as far as my most recent experience, it's semi-trash.

The selection is on point. The service is excellent. The quality is the absolute worst. I purchased 2 pairs of glasses and both pairs give me a headache. They did not measure properly. They would not fix the lenses. They would not make any adjustments whatsoever. I am out $700. Terrible follow up. I got better quality at Lens Crafters.

A defect in coating caused it to peal from the lense and because its just slightly over one year, Warby Parker said “tough luck”. So our $500 glasses are trash and they don’t give a #%^*+. I have spent thousands of dollars on WP glasses over the years. They will not get one more red cent out of me. Terrible business practice.