Warby ParkerReviews of warbyparker.com

If I could give Warby Parker a negative 10, I would. One star is MUCH too generous!!! DO NOT buy from Warby Parker, unless you're okay with throwing your money away for nothing! I paid $345 and have been waiting for my glasses for almost 3 weeks now. The whole "7-10" days until you get your order is a bald-faced lie!!! And when I try to contact them for help, I get NO help!!! No one can seem to figure out the issue with my order and at one point, I was told that I didn't have an account, muchless an order (even though I have an order #)!!!! I've complained to Paypal (who I purchased the glasses through), so hopefully I will get my money back, though not expecting that to happen! In an economy where $345 is like $10,000 to many of us who are struggling to just afford groceries, this is yet one more company scamming the American people!! So pissed!!!!!!!!!!!!

Do the right thing, unsubscribe people when they request it. By now it must be more than 7 times I clicked the unsubscribe link in the past three months. Yet I am still getting unwanted marketing materials from you I never signup for . You are tarnishing your brand & business. Unsubscribe me for the last time.

Went to store to place order. Have prescription and asked if they could put in sunglasses. Said yes took my $ and placed order. Later received email that it wasn’t possible. Sent a return email and called customer service and approved change. They never started and blamed me for the confusion. Almost a month later still don’t have.

7-10 day delivery is a blatant lie, the definition of false advertising. I ordered my glasses January 26th and they were not delivered until almost a month after my order was placed I contacted customer service prior to my glasses even being shipped asking if they would arrive on time, I was assured they would. I contacted them again after they were shipped the day they were supposed to arrive to see if they expedited my order, they did not. they were the most unhelpful and rude people I have talked to. They don’t care about you, they just want your money. No discount was given to me and they had the audacity to make it seem like it was my fault, using language like “you should have ordered sooner if you wanted them by that date” or “I hate to be the bearer of bad news” Don’t order from this scummy website unless you want to be treated like a toddler/wait a month for your glasses (not 7-10 days)

Warby Parker service has gone downhill big time! Setting customer expectations that are false. Systems that report wrong information. Everyone is very apologetic but it would be better if they just got their act together! I’m done with Warby Parker

Just received (1/31) a pair of prescription eyeglasses I ordered 15 business days ago. Multiple calls to customer service could not tell me why my glasses were delayed or at what date they would be ready as their lab doesn’t share that type of information. More for the worst part of the experience: the right lens (high index) is badly set outside the frame and sticking out. Warby Parker prides itself in “checking” thoroughly their finished products. In my case they definitely skipped the quality control.

I had ordered a home try on from them, but it got lost in the mail and never arrived. Customer service said they would handle it and I was fine to cancel the try on, BUT one month later they charged me $700 for it! At least they refunded it, but that shouldn't have ever happened. So annoying.

Pathetic. Spent 2 weeks sending photos of pupillary distance, even got on a 3way call with an opthalmologist, where afterwards the doctor and I stayed on the line and just said, "that was a very weird interaction, right?" They never figured out how to make very simple lenses. Disgusted with wasted time and lack of expertise. Don't waste your time.