Warby ParkerReviews of warbyparker.com

Worst glass I have ever had. Lens lasted less than one year. When I went back into the store they told me the warranty was up. So I have been wearing old prescriptions for months. I do not recommend Warby Parker.

Warby Parker has the worst customer service. I ordered some glasses paid for expedited shipping and my order sat for 2 weeks. I cancelled the order and will not order from them again. No communication or explanation.

I have worn Warby Parkery for five years now. Today I tried to call my "local" store and ask about an optometrist that I know is located next door to them. Well, my "local" call went to an overseas call center. That makes me very angry. I want to be able to reach someone locally. It's doubtful that I will order a new pair from them now.

I ordered a pair of sun glasses. They missed the promised ship by date. I called customer service and they could not explain the status of my order. I emailed Customer Service, but got a generic reply with no answers to my questions. I called customer service again, but they refused to cancel my order because they said my product had been shipped. But my product wasn’t shipped. So now I have to call American Express and charge back the cost of the glasses. This company is really screwed up. Stay away from them.

They allow you to order frames online even though they can't accurately collect the measurements they need to make glasses that work. Their quality control seems to have major issues, and some aspects of their customer support practices are questionable. After ordering glasses on their website, I first received completely incorrect lenses (bifocal instead of single vision and a prescription that wasn't mine). I returned the glasses and requested a replacement with the correct lenses. When the replacement glasses arrived, the prescription still felt incorrect, so I took them into one of their stores. An in-store employee measured my pupillary distance, and they got a significantly different number vs. what was collected from me online via a photo I submitted following their specifications. The in-store employee also measured for ocular center based on the frames I selected. No ocular center measurement was collected from me while I was ordering online. Based on these measurements, the employee ordered a second replacement pair for me. When I received the second replacement pair, the prescription still felt incorrect, and the glasses were strangely adjusted out of the box so they sat very crooked on my face. Not wanting to go to the store again to repeat the same process, and, not trusting their quality control, I returned the glasses for a refund. Their customer support was generally okay, but two bad practices stood out: 1. Nearly every time I interacted with their phone support or in-store employees, I was put on hold or made to wait after they had all needed info from me and they just had to complete tasks that didn't require my input. I'd wait for significant amounts of time only to be told, "OK, you're all set. Thanks." 2. They assumed I was at fault when I received totally incorrect lenses.

Not sure exactly what's going on but the customer service and quality control at Warby Parker has gone seriously downhill the last year or so. I've ordered prescription glasses from them for about 8 years and until a year ago everything was perfect. Now, not so much. I recently ordered 2 pairs and I received two pairs, but one pair wasn't what I ordered and the lens were blurry. Obviously meant for someone else. I've had other issues recently and it takes customer service a day or more to respond, and when they did to this situation it was obvious they didn't read my email accurately. Plus, they now ship USPS, which is a dice roll and takes longer. There are a slew of other internet options for glasses, so you would think they would be improving their customer service. But, no, it's gotten worse.

For the 2nd time , they failed to make delivery on time and have the same excuse as the first. They failed to let me know their quality inspection failed - if that really was the reason for another delayed shipment. Jaro could not have cared less and refused to move my order up in processing or let me chat with his supervisor. Better customer service can be found in a heap of crap

So after I had my glasses for 6 months, they randomly got a patch of glasses on the right side. I did sometimes use a soft clean cotton shirt to clean them, there’s no way the scratches could be from that. I stopped wiping with the shirt even though I thought the scratches were super random. They just appeared. I thought it was like the salty air the beach but then I Realized it couldn’t be that..and then three months later what’s catches up here and then some scratches appear on the left side. Recently, the acrylic broke randomly, the part that connects to the bridge. Right above the screw. Had to superglue it. Now will be trying to get new glasses in a few weeks. Have to research which brand is best.