Warby ParkerReviews of warbyparker.com

I have ordered glasses from many companies two of which were Target Optical and RayBan. There have been situations arise where I have had to return my glasses and the process is excruciating. With Warby Parker I got in touch with their customer service (on chat - which other companies is mainly just a robot) and they got my problem fixed (which was not their fault) in less than 10 minutes. They are even allowing me to wait to return my current glasses until the new one's get here at no extra charge. Their customer service is fantastic. I have also had nothing but great experiences when it comes to their at home try-on program. Only reason I am giving 4 stars is because I have not had a chance to wear and use their glasses yet.

Not sure how $100 can be considered affordable for glasses when $7 glasses exist elsewhere. Their glasses aren't any more special than the actual affordable brands.

Warby Parker participates in spam email advertising. Block the email and they just use another address.

Terrible customer service. Glasses didn’t arrive in time as promised then they refused to ship them (having said they would). They then promised to keep them in store for me until an agreed collection date, but when I went to get them they’d got rid of them. They then tried saying they’d already refunded me (they hadn’t), then when they did actually refund me they didn’t refund me enough. When I asked them to rectify this they wrote “We are not able to refund any additional funds at this time. All refunds have already been processed. I apologize for any discrepancies.” Pretty unbelievable!

The Old Town Alexandria Virginia shop on King Street is amazing. Three, maybe five years now it's been my go to. This time, I'd just received my new Joaquin glasses in the mail and I went to the store where Diana sized them for me. From the get go, the experience was outstanding. I didn't get the name of the guy who greeted me at the shop door, but he took my email and got me in the queue. That meant the hyper-aggressive who tried to line-jump actually had to wait her turn; and Diana was super diplomatic about preserving the rule of the queue. First come, first served, even in a town like Alexandria, Virginia, where privilege rules. When she started working on sizing my frames Diana was clearly fully and positively engaged in her craft. While I'm happy to shop on line, this kind of brick and mortar experience makes all the difference, and it's the reason I keep relying on Warby Parker for my glasses. Thanks, Diana; thanks guy at the front door!

INVENTORY ALL WRONG AND OUT OF DATE! I visited a few places in New York city and their inventory is all wrong! On the phone they say they have particular sunglasses at the store on display and in the inventory, but when I visit they did not have the pair I was looking for!

so wanted this to be a less expensive alternative...unfortunately, it's more a get what you pay for disappointment. The frames are not designed to fit any human face...and that's if you happen to live somewhere near a WP store. Despite countless visits, there's no way to make WP frames fit an actual human face. I can not imagine the horror of depending entirely on online delivery. But I'm sure the founders and early investors made lots of money, and well, let's face it...that's where were are now.

I have used WARBY alot. Last 3 pair of glasses were from them. Progressive/Transitions. Love the convenience. However, I have come to the conclusion that they are cheaper because they use crappy lenses. I just bought a pair of glasses from a regular optician and got high end lenses. The difference is stunning. The cost is 50% more…..but stunning.