Warby ParkerReviews of warbyparker.com

GREAT CUSTOMER SERVICE ...EYE EXAM, EYE GLASSES & CONTACTS WERE PERFECTLY MADE FOR MY PRESCRIPTION

I had cataract surgery last July 2024. I filled my prescription with WARBY PARKER, La Centerra. i went back for several adjustments. i finally went to another optometrist who measured where my pupils should be on the Warby progressives. they were not level so i felt like my eyes were off balance. i developed vertigo. i brought them back a few weeks ago and they would NOT make some kind of refund. the optometrist also said that they used a low grade lens. the mgr. popped out the lens at Warby thinking she could make them straight. how could that happen if the lens are cut to fit the frame. i gave the glasses back to the mgr. she did nothing! i had to replace those progressives and have had no problems with my new glasses. no vertigo. PLEASE MAKE SOME KIND OF ADJUSTMENT? the mgr. also stated that i had to submit to Medicare for reimbursement. NOT TRUE. they did not reimburse me. it was cataract surgery but Warby is not a provider so it cost me $285.!!! i had my own frame. now i had to pay for another pair at a different optometrist. HELP!!

They can't get orders correct, clowns being ran by monkeys. Pathetic company.

I've worn Warby Parker glasses since 2021. No issues with the frames etc. However I recently took frames into local store to get new lenses. From 7/23 order date until expected delivery notification for Aug 9 is TOO long. Free shipping is nice but not 17 total days.

Two weeks after I visited the store, I never received the glasses. They are being held up in a Union City, New Jersey post office, who clearly lied when they said they delivered them but "couldn't fit it in the mailbox slot" (we live in a massive apartment complex with 24 hour concierge). I called WP customer service, who were terrible about this situation and offered no solutions. Why are they even using US postal service and not Fed Ex or UPS? I'm not about to chase them down, and since I called for two days in a row and was assured a "manager" would contact me back and never did, time to pull the plug. Too many other companies do what they do without all this headache!

customer service Representatives accents are so pronounced it's impossible to understand what they're saying extremely frustrating please hire Americans or somebody who can speak well enough to be understood.

I have over the years purchased at least 10 reading glasses and prescription sunglasses. I was attracted originally by the frame styles and pricing. 2 years ago my puppy ate 2 sets of glasses. Took the remains to WP and asked if they could help. I know my local store would have replaced them at cost. WB offered zip. No empathy, no relationship nothing. Today I took a 2 year pair off sunglasses I had not worn stored in my bedroom drawer out and a coating on the lenses was coming off. Went to the local WB who reminded me they have a 6 month warranty and basically said F off. Between my wife and I my guess is at $200 per pair we are $4,000 clients. We’re done, loved the story loved the product but I wish them nothing any longer than all good customers walk away like we are doing

I am not a customer as of yet but will agree with the negative reviews about customer service. The online set up is intrusive before servicing. They have you to click on links to get your contact information without any resolve. It all, ALL leads to "ShOP ONLINE" or a centralized customer service location that will not help unless they get your contact/personal information. I then trick the call center to have a store staff member to return my call in order to get simple general questions answered before I submitted any info or traveled to the location. I info I received was enough for me to know they could not help me with my prescription needs. But...... I had to go through all of that to protect my personal info just to get the companies general info. They loose 3 stars because I had to do all of that.