david W.
shipping was quick.
shipping was quick.. dog passed before i was able to use. no problem with return.
Walkin' Pets and Walkin' Wheels products for handicapped and disabled pets of all sizes. Help your four-legged friend rediscover mobility and independence with our wide selection of dog wheelchairs, harness, and slings.
Walkinpets (walkinpets.com) has 3,139 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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david W.
shipping was quick.. dog passed before i was able to use. no problem with return.
Albert J. S.
My Rosie is a precious cat who has no use of her hind legs. Now she can move without dragging her body, at least part of the time. She looks like she enjoys her new mobility.
Amy
I wasn’t happy about the restocking fee and knew nothing about it until we called to return. The paperwork that was included with our order didn’t mention it either. I finally saw your policy on your website, which should have been posted on your how to return paper. After we pay for return shipping again and minus the restocking fee, we’re not getting much back. Sorry, but I don’t think I would buy from your company again.
Response from WalkinpetsSep 20, 2023
We always aim to deliver a great experience at Walkin’ Pets, and we are devastated when we don’t meet the expectations of our valued customers. Thank you for taking the time to bring this matter to our attention. We will use the feedback to create a better experience for all pet parents that put their faith in our award-winning service and products.
Jeffrey P.
I had a tough time finding a rear harness that would help my senior basset walk more easily. Discussing the challenges with the rep they quickly hooked me up with one that works great.
Sheila C.
This gave my sweet Sasha 2 more weeks of pure joy. Worth every penny. Unfortunately we had to say goodbye to her last night. Will be forever thankful to walk-in pets for helping us gopher 2 more weeks!!
Sandra D.
The person I talked to was very knowledgeable, patient and helpful. Unfortunately, my dog took a sudden turn for the worse and had to be put down yesterday, 8/30/23. We never really got to use/fit our wheelchair to him; however, we do believe in it's usefulness and will keep it in case another dog needs it.
Shyann M.
The vet said he can't put it on snoopy do to where the brake is located
Laura T.
Delivery time wasn't nearly as fast as my first order. Ordered on 8-19 and didn't receive until 8-30. Also, never got tracking info.
Response from WalkinpetsAug 31, 2023
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. Please ask for our CS Team Manager at (888) 253-0777