WalkinpetsReviews of walkinpets.com

The person I talked to on the phone was super helpful and gave me advice on how to use my puppy’s equipment to help him.

I ordered the wrong splint and realized it right after the order finalized. I called and they helped me cancel the first order and get the correct splint ordered. VERY helpful.

The Customer Service representatives (Autumn, Danielle and Olivia) have gone out of their way to help me. I have especially contacted Autumn several times with questions and she always responds in a timely manner. It's so rewarding to know that their Customer Service representatives are always there to help! I certainly appreciate them!!

The main reason I am not happy with this product is beause of the awful return policy. I should have check that out much better. Here is the reason. I measured my dog from what was shown to me. I measured twice because there was quite a difference. the 1st time it was 15" and the 2nd time was 22". Either one I put in said large. That is what I ordered. I took Pictures of Mellow in the wheels and was informed that he needed the larger size. Which is really unexpected since as I said both sizes said large. My issue is with the return policy. I was told if I ordered the new size so that I could get them quicker. That way I could send the other wheels back when I needed to. The new wheels cost me $59.00 to ship back the 1st set a wheels cost $74.98. Fed X told me that I should check to see if the company would possibly send you label. So I checked with the company. I was told that they would deduct the cost of the label which would be about $12.00 to $13.00 and then there was a restocking fee of $7.00. Which would mean that for the time and effort I might get back a little more of 1/2 of what I paid to get the new set of wheels. I was then told that if I had talked to a representive that the refund would be different. No where on the site does it say that you should really talk to a representive for a better refund. There is nothing to indicate that. The new wheels got here and I sent pictures in again. I was told to adjust the front harness to make the frame sit level. I have done that and they do sit level but the axel of the wheels still look way to tall for Mellow. I am very surprised that a company who puts out how much they want to help dogs do not have a policy for trying out the wheelchair with a much better return policy. I have ordered pairs of sandals and that company offers a 30 day trial and if you are not satisfied then you get a full refund. That is for shoes you wear on your barefeet. I am not too happy with the fit of the wheels but I am going to see what I can do to make this better for Mellow. Just a very poor return policy. So for the money one puts out I would hope it would be a little better.

Debbie was efficient and professional and friendly. She explained all the steps for returning my item.

Product was great quality and customer service was wonderful when I had to exchange.

Availability of replacement parts or merchandise, and quick response time when mailing out purchases.

The customer service is outstanding! Tsehaye is an asset to your customer service team! We worked together for about a week to make sure that my dog had the best chair for his need. AMAZING