WalkinpetsReviews of walkinpets.com

Very versatile and adjustable for any size large dog. Ready to ship in a few days. Did not have to custom manufacture which would have delayed shipping.

We ordered a wheelchair for our dog Samson. He is a German Shepard and has been having issues with hip dysplasia. We thought it finally time to get him a chair so he could live out his remaining days with a bit more mobility. However, before we could take delivery of the item, Samson took a turn for the worse. The vet discovered cancer and his time is unfortunately severely limited. I called and cancelled our order. I had rush shipped and overnighted the product so we would get him the most time we could. When I emailed and called, they immediately stopped shipment and refunded our purchase in its entirety. The young lady on the phone was very compassionate and took care of everything. We have a very difficult short time ahead of us, but at least we don’t need to deal with returning and attempting to get a refund. Thank you for your compassion. It is greatly appreciated.

We had some shipping issues at the time and did not receive the product we ordered (not at the fault of WalkinPets). We were living in Puerto Rico at the time and there were a lot of problems with UPS and saying they delivered the product but they never did. I let WalkinPets know that our product was lost in the mail and they were very kind to refund our money. So for their customer service in this regard, I give them 5 stars. Thank you WalkinPets.

Customer service a videos

Very responsive when l needed to return an item for a different size. Great products to help me with my paralyzed dog.

The people at Walkinpets really care about you and your pets. They take time to answer your questions and even answer questions you don't know enough to ask. When we had an issue they responded and resolved it quickly. We would not still have our sweet girl without their help!

My puppy has a deformed hind end. He is not ready for his wheels yet, but we are. The service is outstanding and everything you promised. When he is ready it will fit him like a glove. Very high praises for your company. He will live a long and happy life. Thank You so much.

Our pet gets to be his normal mobile self when in a Walkinpets wheelchair. The wheelchair is comfortable, light, easy to assemble and use.