WalkinpetsReviews of walkinpets.com

Just a few concerns when ordering the right size. Especially the harness. After following instructions we still ended up ordering another size up.

The braces seem to help my dog but the Velcro straps are difficult to work with

We are on Day 10 of this new experience. Yesterday we made a breakthrough. She peed for the first time in the chair - still no poops - and we went a good 100 yards around the neighborhood with no bribery (treats) needed. In the beginning, they were required every 5’-10’. She seems to be understanding and loving this newfound mobility. We were all very excited for her. Lots of patience and praise and treats are making this a success! Just a few negatives. My husband and I found it difficult to assemble - maybe just us? - and had to get a neighbor over for help. Also the wheels are made of plastic. For the money, rubber ones would have been nicer and more durable. Overall we are very happy with her new wheels. The chair is sleek and handsome, unlike some of the other ones we saw online which looked medieval and scary. A few months down the road, we hope to return to our mile long walks around our neighborhood and meeting up with Daisy’s old friends once again. Thank you!!

it didn't fit my dog too well, I had to return it but the process was easy and fast. I was impressed.

Great price, I am using for cats. The one thing I do not like is the large gap in the food / water access doors.

Nice quad wheelchair. Need better instructions

The customer service representative I placed the order with was great. She was super friendly and helped me choose the correct replacement parts I needed. Sadly the experience with the shipping department didn’t go well. My order was received missing two critical parts that I had specifically requested . I called and got fast resolution from customer service who placed another order for the parts. Package arrived quickly but only contained 1 of the two part I needed. Invoice was correct but only 1 was shipped. Again I called customer service and they placed another order which shipped out quickly. In the end all was resolved but quite complicated.

Wow our purchase was 1x about 3 years ago and I am only getting this now??? Anyway the brace we bought back then was the smallest available at the time and was miles too large for our toy poodle. I had no problem returning that, but since I had to cut the foam to see if we could make brace fit I was unable to return that. Customer service was great.