VolkswagenReviews of vw.com

I arranged a time off 10am this morning to complete a deal on VW Golf gti Clubsport there was no contact very unprofessional (VW Oldham)

To Customer Care / Head Office Volkswagen UK Dear Sir/Madam, I am writing to formally escalate a complaint regarding my vehicle (Vehicle Number: LL75XSV) purchased from ID.7 Volkswagen South Gate on 1st January 2026. At the time of delivery, I noticed two minor scratches on the vehicle. I immediately brought this to the attention of the dealership staff member, Dornal, who inspected the car and assured me that: - I would be booked after two days and the scratches would be repaired within two hours, and - The rear mats were not available at the time of delivery and would be delivered to my home at a later date. Despite these assurances, it has now been 20–25 days, and neither the scratches have been repaired nor the rear mats delivered. In addition to this, I am experiencing a serious issue with the vehicle’s charging cable. When I connect the charger at night, the charging automatically stops on multiple occasions without any clear reason. This issue has occurred several times and suggests a possible fault with the charging cable or charging system, which is extremely concerning for a newly purchased vehicle. Throughout this period, I have attempted to contact the dealership reception several times. Unfortunately, my calls are either unanswered or I am repeatedly told that I will receive a callback, which never happens. On one occasion, I was told I would be contacted the following morning; however, when I called again, I was informed that the staff member was busy and would call later. This level of customer service is unacceptable. As a Volkswagen customer, I expect all commitments made at the time of purchase to be honored and any vehicle defects to be addressed promptly. I therefore respectfully request your immediate intervention to ensure that: - The scratches on my vehicle are repaired without further delay, - The rear mats are delivered immediately, and - The charging cable and charging system are fully inspected and the fault resolved. If this matter is not resolved promptly, I will have no option but to escalate the issue further through the appropriate consumer complaint channels. I look forward to your urgent response and a swift resolution. Yours faithfully, Mohammad Sulaman Yousaf Rani 📞 07780789548 📍 London Vehicle Number: LL75XSV

I absolutely love Volkswagen products I tend to stay on the Audi side of things. My mom has had three different Volkswagen SUVs and the last of which saved her life in a T-bone car accident. They’re solid built vehicles they’re reliable, and the customer service is excellent.

VW golf 1.4 Ehybrid 2023. Software problemen krijgt vw niet voor elkaar. Auto heeft al 2 keer niets gedaan na update. VW dealer verzint kapotte onderdelen om toch maar geld binnen te harken. Van VW duitsland en Pon krijg je niemand te pakken, de dealer wilt geld zien en probeert dat bij de klant te verhalen ondanks dat de software de veroorzaker is.

Nice Brand good service

This review concerns VW Oldham a Swansway franchise. I rang them today with an issues concerning a rear windscreen wiper fault , the first date they can look at it is the beginning of March about 3 months time Absolutely disgraceful service and not acceptable as a windscreen wiper fault is a safety issue. Rang VW Bolton and it’s going in next week This dealership has now lost a loyal VW customer and my experience will be shared with others

Ich habe bei VW eine Garantieverlängerung Optimal abgeschlossen Kurze Zeit später hatte ich einen Heizungsschaden Die Reparatur wurde von einem VW Vertragshändler durchgeführt. Ich reichte die Rechnung ein Bis heute warte ich auf eine schriftliche Benachrichtigung des Versicheres(ca.3 Wochen) Ich bin frustriert von der Art der Bearbeitung. Jeder der mit VW Geschäfte macht!!! MfG Elke Baumert VW Kunden-Bewertung aktuell Platz 25 von 27 Seit etwa 2Monaten keine Nachricht von meiner VW Garantieversicherung Optimal Ich werde die Zeit bis zu einer Antwort meiner Versicherung immer erneut mitteilen.

Volkswagen Kirkcaldy Had a problem with removing the headrest from the front passenger seat. Went to the dealer to ask how to do it. When I walked in there was a rep on the right hand side and he immediately greeted me and asked if I was ok. I told him what my problem is and, without hesitation, he stood up and said he'd do it for me. Dan removed the headrest for me with a smile (surprisingly, not as easy as it used to be, with the new cars). Dan, you're a legend! Thank you for your help!!