VolkswagenReviews of vw.com

Regarding my purchase at Group 1 Volkswagen Lowestoft I am sharing a factual review regarding my purchase of a Volkswagen Tiguan 2021 1.5 TSI Elegance from this dealership: • The vehicle was supplied with only one key. • The front and rear tires were of different brands. • The vehicle was found to have a faulty reverse gear. As a resolution could not be reached directly with the dealership, this matter has been formally referred to the Financial Ombudsman Service for a final decision regarding the rejection of the vehicle.

Worst company to deal with in every way! About two months ago, I started the process of contacting Volkswagen to request my vehicle title so I could transfer everything to a different state. It has now been almost TWO MONTHS, and I am still dealing with the same issue. Every time I contact them, I’m told the process needs more time or that they never received the fax requesting the title. I have personally faxed the request myself, and the required information has been sent, yet somehow there is always another excuse. The most frustrating part is the complete lack of accountability. No one seems willing to take responsibility or actually resolve the issue. I have spent countless hours calling, following up, and trying to get something accomplished that should not take this long. At this point, I am beyond frustrated. I will NEVER purchase another Volkswagen after this experience. If this continues, I’m seriously considering telling them to come pick up the car so I can move on to another brand that actually values its customers and knows how to handle something as basic as a title request. Absolutely unacceptable customer service and an extremely disappointing experience.

Worst customer service ever Do not buy a VW from Torrevieja The sales dept are great the after sales are pathetic no courtesy cars no appointments I’m left hiring a car my self whilst I wait for support on my two year old Tiguan after They did a recall software up date and completely broke my car now not interested first appointment is 27th October 🤦‍♂️

Very disappointing experience with Volkswagen. I purchased my VW brand new about 4 years ago, and it currently has only around 55,000 miles. I expected a much more reliable vehicle, but I started having serious transmission problems. The transmission began having issues shifting properly, and eventually the vehicle could not even reverse normally. I brought the vehicle to the dealership hoping they would properly diagnose and help resolve the issue. I was told that the transmission needed to be replaced, with a repair cost of around $7,000. I also tried to get Volkswagen to provide goodwill assistance because of the relatively low mileage and the fact that I purchased the vehicle new, but my request was declined. What makes this experience especially frustrating is that I have taken care of the vehicle and did not expect a major transmission problem at only 55,000 miles. I also felt that my concerns were not handled with the level of customer service I expected from Volkswagen. I understand that warranties have limitations, but when a major transmission failure happens at 55,000 miles on a vehicle purchased brand new, I expected Volkswagen and the dealership to make a much greater effort to help their customer. This experience has seriously affected my confidence in Volkswagen and makes me question whether I would purchase another VW in the future. If you are considering buying one, I strongly recommend researching the potential transmission issues and the level of manufacturer assistance available when major problems occur outside of warranty.

This is my second VW. Think quality and service have gone way downhill! So disappointing! Never again will I buy a VW and definitely would not recommend. I bought new. Poor quality tires needed replaced at 24,000 miles. I do not drive fast and yes I had them rotated. Several other repairs and replacements here and there. Overhead console literally fell out and was hanging by wires. Even though it was a known problem with the Tiguans they literally found a reason not to cover it. Lots of rattles and issues at just 75,000 miles now. Every time I do need a repair, they give me an outrageous price and then bring it down acting like they are doing me a favor. Just give me the price straight. Poor quality and poor service.

Would absolutely give it zero stars if I could. When fixing an airbag sensor they either put in the wrong part or installed it wrong and had to order another one. I got my car back smelling like it was on fire and the infotainment center was dead. When they put the new airbag sensor in they refused to fix the infotainment center because they said they found an intact m and m in my HVAC box and that m and m caused a hose to blow which got the infotainment center wet and caused it to blow, purely coincidentally, exactly when they were working on it. Several different AI platforms and several mechanics told me this was a lie. So I called volkswagen. Sent them the data. Sent them the AI research. Told them I had the intact m and m and a letter from the dealership blaming the m and m and stating they returned the intact m and m that had supposedly been inside my car for 10 days while I drove several hundred miles, in the summer, and did not melt. Volkswagen replied with they 100 percent stand by their mechanics 100 percent of the time. Even if they are falsifying documents and committing fraud. If they say it , it is true. Science and logic be dammed. They have zero integrity and i am sickened by the thought I have talked other people into volkswagens.

⭐ VW T7 California Ocean com apenas 1 ano – 4 idas à oficina pelo mesmo problema e continuo sem solução É difícil aceitar este nível de assistência por parte da Volkswagen numa viatura como uma VW T7 California Ocean, com apenas 1 ano de idade e pertencente a uma gama com um preço bastante elevado. A minha California apresenta um problema recorrente na segunda bateria/bateria auxiliar: a bateria não carrega, impedindo a utilização normal de funcionalidades essenciais numa viatura concebida precisamente para este tipo de utilização. O mais grave é que a carrinha já foi quatro vezes à Volkswagen pelo mesmo problema e, apesar de todas essas intervenções, a avaria continua sem solução definitiva. Agora a situação atingiu um ponto que considero completamente inaceitável. A carrinha deu novamente entrada na Volkswagen no dia 7 de setembro. Depois de quatro visitas anteriores relacionadas com o mesmo problema, seria razoável esperar que a situação fosse tratada com prioridade. Em vez disso, fui informado de que só conseguem fazer o diagnóstico no dia 9 de outubro. Isto significa deixar uma VW T7 California Ocean com apenas 1 ano mais de um mês à espera simplesmente para ser diagnosticada, apesar de se tratar de uma avaria recorrente e já conhecida pela assistência. Quando se compra uma viatura deste valor e desta categoria, espera-se não apenas qualidade no produto, mas também uma assistência pós-venda à altura. Quatro tentativas sem resolver a mesma avaria e depois mais de um mês de espera por um novo diagnóstico não correspondem, na minha opinião, ao nível de serviço que seria razoável esperar da Volkswagen. A viatura encontra-se dentro da garantia e pretendo uma solução definitiva, não mais uma tentativa temporária que me obrigue a regressar pela quinta ou sexta vez à oficina. Espero agora que a Volkswagen Portugal/SIVA assuma este caso, intervenha junto da assistência e apresente uma solução concreta e definitiva para esta viatura. Caso a Volkswagen não consiga reparar definitivamente uma avaria que já motivou quatro intervenções, espero que apresente uma alternativa adequada ao abrigo dos meus direitos enquanto consumidor e da garantia da viatura. Depois de investir numa California Ocean, não é aceitável passar por sucessivas deslocações à oficina, períodos de imobilização e continuar exatamente com o mesmo problema. Atualizarei publicamente esta avaliação com a resposta da Volkswagen e com a forma como este caso for resolvido.

Absolutely disgusting level of service from the Derby branch. A few months ago, I booked my car in for a software update. I was told it would take two full days, which I accepted without an issue. That was where the problems started. The car actually took four days, and throughout that time there was virtually no communication or updates. I had to repeatedly chase them just to find out when my car would be ready. Two days before the booking, I received a text asking whether I wanted any additional work carried out. I booked an air-conditioning service for £140, as well as two new keys for my key fobs. The air-conditioning service is particularly important to what has happened since. When I collected the car, the air conditioning was working perfectly. However, three weeks later, it completely stopped blowing cold air. I contacted the dealership and was initially told the earliest appointment they could give me was six weeks away. I asked to speak to the manager, and suddenly they were able to find me a slot within 3–4 days. The car was investigated and I was then told that it requires a temperature sensor. I was also told that the part was out of stock and on back order, with no timeframe for when it would arrive. I've since contacted several other VW dealers, including their partner site in Leicester, and I've been told that this particular part would normally take around 10–14 days. I've now been waiting 40 days, with no meaningful updates from VW. I've had to chase them twice myself. But the biggest question I raised with the service department was: Why wasn't this issue picked up when the air-conditioning was supposedly serviced in June? The response I received was that they have no record of my car having an air-conditioning service. This makes absolutely no sense to me. Before the £140 air-conditioning service, the system wasn't blowing cold air. Immediately after the service, it was blowing cold air perfectly. Three weeks later, it stopped working completely. So what exactly was carried out for the £140 I paid? Was the system actually serviced, or was it simply topped up with refrigerant? If it was properly serviced, why wasn't the underlying problem identified? And if no air-conditioning service was carried out, why was I charged £140 for it? When I questioned this, rather than properly addressing my concerns, the service member changed the subject and appeared keen to usher me out of the showroom. Looking back, I wish I'd pushed the issue much further at the time. I'm now left with a car that still doesn't have functioning air conditioning, a part I've been waiting 40 days for despite being told elsewhere it should normally take 10–14 days, and absolutely no proactive communication from the dealership. The whole experience has been extremely disappointing. I paid for a service that, according to the dealership themselves, apparently isn't even recorded on my vehicle's history. I would like a proper explanation of what work was actually carried out for the £140 air-conditioning service, why the fault wasn't identified at the time, and why I've had to repeatedly chase for updates ever since. This is not the level of service I would expect from a Volkswagen dealership.