VolkswagenReviews of vw.com

The worst customer care ever

y'all used a song by Irish Americans to be sell y'alls German engineered vehicles...rap at that lol. Everlast

One of the most persistent claims made about electric vehicles is their supposed simplicity — fewer moving parts, reduced mechanical complexity, and therefore greater reliability. The Volkswagen ID.3 appears determined to challenge that premise. A vehicle marketed as the future of mobility has entered a state where its headlights remain permanently illuminated after being locked, behaving less like a precision-engineered product and more like a malfunctioning prop from a low-budget science fiction set. This is not an exotic edge case involving advanced driver assistance or obscure features. This is lighting. The most elementary behavioural contract a car can satisfy: lock the vehicle → lights turn off. What makes the experience particularly absurd is the contrast with everyday consumer technology. A cheap smartphone — a device orders of magnitude more complex in software terms — manages power states, sleep cycles, and resource control with flawless reliability. Yet a premium-priced vehicle struggles with the binary question of whether it should continue projecting light into my neighbourhood indefinitely. The industry narrative tells us EVs should be inherently more dependable due to reduced mechanical complexity. Incidents like this suggest complexity has not disappeared — it has merely migrated into software and state management, where failures are arguably more baffling and less forgivable. To compound the situation, Volkswagen’s earliest service availability is roughly a month away, leaving me with what can only be described as a driveway-mounted lighthouse and neighbours reasonably wondering whether the vehicle intends to remain illuminated for the foreseeable future. If this is the operational reality of “simpler” software-defined vehicles, the reliability argument for EVs deserves serious reconsideration. One expects innovation to improve fundamentals. Not regress on them

Please don't fall for this scam. I have an electric car that provides roadside assistance, but they couldn't send a tow truck for four days. Now my car is damaged, I have a ticket, and VW just says they can't do anything and that I should call my insurance company because it's not their problem. I feel like an idiot for believing I would receive assistance and support from VW.

Zero stars if I could. Customer service is useless!!!! VW dealership Joe Duffy wrecked my car during a service and now it lost power and is off the road. Needs a new engine because the filter wasn’t put back on securely and caused a diesel leak. Thank God I didn’t have my kids in the car when it happened and wasn’t on the motorway. Have had issues from day 1 with an almost €40k car. Really not happy and NO ONE is doing anything to fix my concerns with an unsafe car that isn’t fit for the road. Only have the car 1 year. Next route is legal!

Jeg har i ca 1 år forsøgt at få VW til at fikse et problem med manglende kabinevarme. De kan ikke finde ud af det og kommer uafbrudt med henholdende svar. Dette er min 3. og sidste VW. Jeg kan ikke acceptere så ekstremt dårlig en kundeservice. Golf 8 GTE

We have an ID4 2022 and these cars have faults that are not being rectified where other better manufacturers would see them as recalls. I brought it in for a service due to the interior screen dimming and the door alignment being off and at times the door would not close - turns out these are known issues. Anyway paid the 300 euros for the service but they didnt do anything with the door or screen, turns out the screen is just a fault you have to put up with. I brought it back for the door as more serious and it happened again a few times and they charged me 100 euros to looks at it and then said I need a new lock and when I asked them about alignment they were puzzeled - These cars are a scam do not buy - we have a Kia ev6 and is a way better car

Bonjour à tous, je vous raconte ma mésaventure. Possesseur d'un T_Roc 2l TDI 150 4w de 2018 avec 120000 km, j'entends un bon matin, un espèce de flap...flap... dans le compartiment moteur côté gauche. Bref, l'endroit où les 2 courroies (distrib et accessoires) font leur office. On arrive visuellement grosso-modo dans le compartiment moteur, à voir la courroie accessoires qui visiblement était correct.... donc rien de bon pour sa consœur la courroie de distrib.... Donc au concessionnaire VW du coin, le verdict appréhendé est confirmé: courroie de distribution HS (pas cassé évidemment, mais en lambeau). Je vous fait grâce du tarif astronomique et non justifié de VW pour un forfait distribution... vous connaissez la maison environ 1400 euros:lol:. Problème, le remplacement de la distribution du T-roc TDI 150 est a effectuer à..... 210000 km d'après la concession Et quid de l'issue fatale du moteur, si j'avais été un personne lambda qui s'en tient à son "carnet d'entretien" sans se soucier du reste ? J'ai essayé de renégocier la prise en charge complète, refus systématique avec le discours bien rodé de tous les SAV de la terre: "Nous sommes navrés bla...bla....bla...mais.... NON !" La remise globale de VW d'environ 27% me semble insuffisante car d'une part, la concession de Bernay m'a obligé à prendre le forfait total distribution alors que la courroie seule était à remplacer (à noter qu'aucun autre élément n'était défectueux), donc une remise de 27% de 1400 euros à cause d'un vice caché parait bien peu. Sans compter et notamment je me répète, du moteur qui l'a échappé belle, ...ou alors je considère que j'ai eu de la chance et je me la ferme... L'entretien des 120000 avait été effectué 1 mois avant dans la concession (avec les "milliards de contrôles" qu'ils disent dans la pub :sleep: ) Ayant déjà eu un problème de distribution (tendeur de chaîne) sur une polo, inutile de vous préciser que VW et son service clientèle: FINI POUR MOI! Alors possesseurs des T-Roc 2L 150 TDI: Faites gaffe !!!