VolkswagenReviews of vw.com

Absolutely disgusting level of service from the Derby branch. A few months ago, I booked my car in for a software update. I was told it would take two full days, which I accepted without an issue. That was where the problems started. The car actually took four days, and throughout that time there was virtually no communication or updates. I had to repeatedly chase them just to find out when my car would be ready. Two days before the booking, I received a text asking whether I wanted any additional work carried out. I booked an air-conditioning service for £140, as well as two new keys for my key fobs. The air-conditioning service is particularly important to what has happened since. When I collected the car, the air conditioning was working perfectly. However, three weeks later, it completely stopped blowing cold air. I contacted the dealership and was initially told the earliest appointment they could give me was six weeks away. I asked to speak to the manager, and suddenly they were able to find me a slot within 3–4 days. The car was investigated and I was then told that it requires a temperature sensor. I was also told that the part was out of stock and on back order, with no timeframe for when it would arrive. I've since contacted several other VW dealers, including their partner site in Leicester, and I've been told that this particular part would normally take around 10–14 days. I've now been waiting 40 days, with no meaningful updates from VW. I've had to chase them twice myself. But the biggest question I raised with the service department was: Why wasn't this issue picked up when the air-conditioning was supposedly serviced in June? The response I received was that they have no record of my car having an air-conditioning service. This makes absolutely no sense to me. Before the £140 air-conditioning service, the system wasn't blowing cold air. Immediately after the service, it was blowing cold air perfectly. Three weeks later, it stopped working completely. So what exactly was carried out for the £140 I paid? Was the system actually serviced, or was it simply topped up with refrigerant? If it was properly serviced, why wasn't the underlying problem identified? And if no air-conditioning service was carried out, why was I charged £140 for it? When I questioned this, rather than properly addressing my concerns, the service member changed the subject and appeared keen to usher me out of the showroom. Looking back, I wish I'd pushed the issue much further at the time. I'm now left with a car that still doesn't have functioning air conditioning, a part I've been waiting 40 days for despite being told elsewhere it should normally take 10–14 days, and absolutely no proactive communication from the dealership. The whole experience has been extremely disappointing. I paid for a service that, according to the dealership themselves, apparently isn't even recorded on my vehicle's history. I would like a proper explanation of what work was actually carried out for the £140 air-conditioning service, why the fault wasn't identified at the time, and why I've had to repeatedly chase for updates ever since. This is not the level of service I would expect from a Volkswagen dealership.

They do not stand by their vehicles. Long story short, overhead console in Tiguan was identified as defective as many of these cars had the console literally break and fall off, causing it to hang by the wires. While the said they “extended” the warranty for this they stated I am outside of the 24,000 mile extension. (math doesn’t add up as I had 72,000 mile warranty and my car has 77,000 miles on it now. They said they refuse to cover but they will put it “under review.” In the mean time I would have to wait extended time to hear back. Since I have a job and need a car I don’t have that luxury. Figure they are going to deny coverage for this anyway.

This is a horrible company when it comes to customer service. The never answer the phone, voicemails are so full you can't leave a message and the shuttle service never works to plan. I ordered a shuttle service 2 hours ago, still waiting. I moved to VW from a Japanese brand. What a mistake.

I purchased a used 2021 Volkswagen Tiguan with approximately 60,000 miles from Volkswagen of Puyallup less than a year ago. I have only driven it a few thousand miles since purchasing it, and it is now sitting at Volkswagen of Post Falls after a serious oil-system failure left me stranded on my way to Montana. When I reached Idaho, the check-engine light came on, and I received an oil-pressure warning. I immediately pulled over and discovered that oil had sprayed all over the back of the vehicle. Because this happened on a Sunday, I could not get the vehicle inspected that day. I had to leave it in Post Falls and continue to Montana without my car. Although the repairs have not yet been completed, I was told that the oil separator/PCV valve failed, cracking the oil pan and damaging the rear engine seal. This reportedly caused the vehicle to lose oil so severely. I am now facing approximately $1,600 in repairs, still do not have my vehicle, and will have to make another trip to Idaho just to retrieve it. After researching the problem, I discovered a pending class-action lawsuit alleging that 2018–2023 Volkswagen vehicles with 2.0-liter four-cylinder gasoline engines have defective oil separators, also called PCV valves, that can stick and cause serious oil leaks and engine damage. The lawsuit further alleges that Volkswagen knew or should have known about the problem but continued selling affected vehicles without warning consumers. Based on the information I found, the way this vehicle was sold to me, and the problems I have experienced since buying it, I believe Volkswagen of Puyallup either knew or should have known that this was a reported risk with these vehicles. I cannot prove what dealership employees specifically knew about my individual Tiguan, but I believe an authorized Volkswagen dealership should have been familiar with this issue, particularly when selling a vehicle with approximately 60,000 miles. At a minimum, I believe the oil separator/PCV system should have been inspected, and the risk disclosed to me. My concern is made worse by my experience during the sale. I initially said I did not want the vehicle because it did not have push-button start. I was told that if I purchased it, the dealership would install push-button start. After I bought the car, however, the dealership wanted to charge me for it. I felt pressured into purchasing a vehicle that did not have a feature I specifically said I wanted, based on a promise the dealership did not honor as I understood it. I also purchased an extended powertrain warranty because I was told it would cover the engine. I am now being told that this repair is not covered because I purchased a powertrain warranty. That distinction and its exclusions were not made clear to me when the warranty was sold. If an oil separator/PCV failure damages the oil pan and rear engine seal and causes the vehicle to rapidly lose engine oil, I believe the dealership and warranty administrator owe me a clear written explanation of why none of that damage is considered covered engine or powertrain damage. Within the first month of owning the vehicle, I also discovered that it had no windshield-washer fluid, the key-fob battery died, and a headlight went out. While those issues are smaller than the current failure, together they made me question how thoroughly the vehicle was inspected and prepared before it was sold. I have been unhappy with this Tiguan and my dealership experience from the beginning. My car remains in another state; my trip was significantly disrupted, I am now responsible for approximately $1,600 in repairs, and I must now travel back to Idaho to retrieve it. Given the reported PCV/oil-separator problem and how strongly I felt pushed toward this particular vehicle, I am left feeling that the dealership was more concerned with getting the car off its lot than making sure it was a reliable and appropriate purchase for me.

Volkswagen of Beaumont is the worst company there is they sold us a Tigue one never told us that it will burn off now my sister’s having motor trouble they gonna tell her the first price was $6600 but then Kayla states that oh I can probably help you get a better price by getting a used engine and then the price went up to 7000 and some odd dollars. These people are in fault because they needed to tell people that this truck ones all burns all about every 600 or 1200 miles you don’t know what it is cause they don’t know what it is but they’re selling lemons. This is called lemon law for those of you. They don’t know this is what it’s called a lemon law when they sell a product without telling you that it is defective

I connected to someone in another country who couldn't speak English well enough and wasn't familiar enough with his own computer systems. I had to spell my VIN with fake letters over and over again (S as in SUPERMAN!). He then asked me who my "client" was. I had no idea what he was talking about, but after some back and forth, we realized he meant "insurance". It was actually irrelevant, since I'm still covered under the three-year warranty, but after that he couldn't rectify the fact that Volkswagen was responsible for paying for this, but that my insurance was through another company. Cue twenty minutes of holding, followed by a transfer to HIS computer technical help (i.e., he transferred ME to HIS technical help for his computer system - I guess out of frustration?) at which point, I just gave up. Completely useless feature - never again! It ultimately took me 15 minutes to figure out how to change the spare and to do so.

I have a 2024 Jetta with only 20k miles on it. Due to manufacturer defect it prematurely needs new rear brakes pads and rotors. The will not cover it under warranty and are charging $715 to repair. I went to a different nearby service station (national chain) and was quoted a price of $495 for the same service. So now I not only have a defective car but am being price gouged on top of it.

NO ONE ANSWER BACK EMAILS or calls on 18008228987 SINCE JUNE 12 trying to get a hold of them only sent me automated MESSAGES