VitamixReviews of vitamix.com

I used to think Vitamix was a gold standard of blender, until I had one for a few years. The tamper broke within the first couple of months and the jug broke after a couple of years - both from normal use, no breakages. While they replaced the cheap plastic tamper they did not replace the jug, despite being within their stated warranty on the phone and a few days out of the warranty they sent in their email (a confusing set up to begin with) Over priced, poor customer service and poor quality materials. Not worth the money at all

I am extremely disappointed with Vitamix. A few months ago (July 2024), I purchased a food processor attachment from Ubuy without knowing it wasn’t compatible with European models. This essential information was nowhere on Vitamix’s website or Ubuy. After days of nonstop searching for what the problem might be, I finally found the answer buried in a thread on Reddit! It was later confirmed by Vitamix that their European bases are incompatible with ANY food processor attachments because they haven’t even created a European-compatible food processor base yet. Then why are they allowing this product to be sold in Europe? Could they not inform customers of this crucial detail before misleading them into buying an expensive, useless product and paying massive shipping fees to Europe? When I contacted Vitamix about this issue, they were completely dismissive and unhelpful. Thankfully, Ubuy refunded me for both the product and the expensive shipping costs. Now, I’m dealing with another issue: I can’t register my Vitamix Ascent Series 225 ml BPA-Free Plastic Blending Bowls and Vitamix Ascent Series 600 ml BPA-Free Plastic Blending Cup because registration is only available for customers in the USA and Canada. This is completely unacceptable! To make matters worse, when I call the French customer service line, I only get an automatic voice message stating that the French customer service is no longer available. The recording attempts to provide an email address and website for support, but it’s nearly impossible to understand due to poor audio quality, a heavy French accent, and an extremely fast speaking pace. This makes it even harder to get any help or find a solution to my problem. If Vitamix can’t support their customers in Europe, then they should stop selling their products here. On top of that, they’re selling products that don’t even work (like my food processor). I don’t understand why the European bases are different from the American ones, but Vitamix should prioritize their customers over profit. Selling something useless without informing the buyer is robbery, especially at such high prices! I have not only wasted money but also a significant amount of time dealing with both of these issues. I have much better ways to spend my money and time. I NEVER thought that a huge, reputable company like Vitamix would end up being such a scam. Vitamix seriously needs to reconsider their pricing and how they treat their customers. I deeply regret buying from this brand and can no longer recommend them.

Outrageous Oversight for a £700 Blender I’m beyond frustrated with my new Vitamix Ascent Series blender. After spending up to £700, I expected premium quality and thoughtful design. Instead, I’m left dumbfounded by the complete lack of a narrow pitcher option—something Vitamix offered years ago with the ancient 5200 model. The wide pitcher that comes with the Ascent is utterly impractical for smaller batches. Making nut butters, sauces, or even single-serving smoothies is a nightmare. How can Vitamix claim to innovate while removing a crucial, basic feature that made their older models so versatile? This feels like a blatant cash grab. A brand-new, high-end blender that costs this much should offer more functionality than its predecessors, not less. That Vitamix expects loyal customers to buy an outdated model just to get the narrow pitcher is insulting. Vitamix, do better. If I’m paying top dollar, I expect a product that’s not just powerful but functional for all tasks. Until you fix this glaring issue, I’d warn others to think twice before spending on the Ascent Series Can you at least release a narrow pitcher for the Ascent series please? Thank you.

I am deeply dissatisfied with this product. It's marketed as unbreakable and yet mine has started to smoke even when I attempt to make mashed potatoes. It is dangerous and because it is over 2 year warranty.. now 3 years, nobody is getting back to me. I have tried Amazon because I bought this via Amazon and they offered me 30pound compensation. Unacceptable, this product is now electrically unsound and dangerous and Vitamix doesn't answer my emails ..

L'exemple même de la nullité ! En date du 25 juin 2024, j'ai reçu un courrier de la part de Vitamix m'indiquant que les récipients de 225 et 600 ml pouvaient poser problème. Qu'il était nécessaire de s'inscrire via un site internet ou un numéro de téléphone afin d'en savoir plus. Je me suis immédiatement inscrit via le site internet et je n'ai reçu aucune confirmation ! Le 26 juillet 2024, n'ayant toujours aucune nouvelle, j'ai pris contact avec Vitamix par mail signalant que je n'avais toujours aucune nouvelle et demandant si c'était normal ! Le 1er août, j'ai ENFIN reçu une confirmation de mon enregistrement et que mon cas serait traité dans les 4 à 6 semaines !!! Il faut quand même savoir que le kit en question coûte environ 190 € et que vu le prix du matériel Vitamix dans son ensemble, il me semble logique qu'on puisse espérer en jouir normalement. Il me semble dès lors qu'on puisse espérer qu'en cas de problème avec un article, la campagne re remplacement soit RAPIDE ! Là, on en est déjà à plus d'un mois pour simplement apprendre que la demande de remplacement va être prise en compte dans les 4 à 6 semaines ! Le 10 septembre 2024, j'ai reçu un courrier de la poste belge me signalant qu'un colis en provenance d'Angleterre est bloqué en douane et que des frais d'un montant de 22,93 € sont à payer pour les frais de douane. N'ayant fait aucune commande, je fais le rapprochement avec Vitamix et je les contacte. J'ai une réponse me disant que je ne dois rien payer et que le nécessaire va être fait pour débloquer la situation. Depuis lors, j'ai eu des échanges réguliers afin de voir comment les choses allaient évoluer et finalement le 24 septembre, j'ai reçu un mail me disant que mon cas va être traité !!! Vu mon expérience de la qualité du service Vitamix, jusque-là (3 mois sans résultat), j'insiste et je demande un délai précis. Toujours la même personne de contact me garantit une réaction dans les 24 à 48 h. Le 27 septembre, fin de journée ici en Belgique, j'écris pour signaler que je n'ai toujours aucune réponse et que vu la fermeture des bureaux en Europe pour le week-end, je n'aurais certainement plus de suite et que les 48 h seront allégrement dépassées ! Depuis plus de nouvelles, malgré un rappel ce 30 septembre. Je pense donc pouvoir dire que ma communication avec Vitamix se solde par un zéro pointé et que la personne avec qui j'éi eu les échanges aurait été inexistante, nous en serions exactement au même point. On peut dès lors se demander à quoi cela sert de lui payer un salaire ! A sa décharge, on peut imaginer qu'elle s'est contenté de relayer les informations qui lui étaient transmises, mais manifestement, elle n'a aucun pouvoir de faire évoluer les choses. Je ne remets pas en cause la qualité de l'appareil Vitamix en soi. Par contre, il est évident qu'au vu du prix du matériel, on pourrait espérer un service après-vente de qualité ce qui est très loin d'être le cas. Cela fait maintenant plus de 3 mois que je possède un accessoire qui ne peut être utilisé. Je ne re commande donc aucunement cette marque qui, une fois votre argent encaissé n'a plus le moindre respect pour vous.

Quiet One blender broke after less than five years of light commercial use, the technician quoted $1500 to repair it, told me that it was a burnt out motor, and that the motor unit itself was over $1000 to buy from Vitamix! I pulled it apart myself and discovered that they use a Ametek Lamb motor that can be bought for around $100. A 1000% markup on parts might be justifiable if Vitamix stood by their product, but my experience was that they don't.

Quiet One blender broke after less than five years of light commercial use, the technician quoted $1500 to repair it, told me that it was a burnt out motor, and that the motor unit itself was over $1000 to buy from Vitamix! I pulled it apart myself and discovered that they use a Ametek Lamb motor that can be bought for around $100. A 1000% markup on parts might be justifiable if Vitamix stood by their product, but my experience was that they don't.

Absolutely amazing blender!! ABSOLUTELY HORRIBLE CUSTOMER SERVICE. Called multiple times and was on hold for minimum 20 minutes each time until I gave up. Emailed twice, still no response... I called and hit multiple zero's and reached reception and she was nice but she was unable to help. FIRE YOUR REMOTE CUSTOMER SERVICE THEY SUCK!!!