VitamixReviews of vitamix.com

I purchased a vitamix a costco about 7 0r more years ago. Worked well use 5 to 7 times aweek, I purcased the stainless steel container when it first came out, This year the container bottom no longer works. I called Vitamix was told I would have to buy a new container no bottom part replacement, The container now sales for over $250,00 plus taxe, This is a rip off they should have replacement parts for this item.

The service was absolutely exceptional! It’s rare to come across such kindness, professionalism, and genuine care for customers. Experiences like this truly restore your faith in people. Thank you for such a wonderful experience! ❤️ This goes to vitamix europe customer service who replied to my request within a day and sent a replacement lid the next day without a problem.

I bought a vitamix with a 10 year warranty on the box and they are not honoring thir warranty. They offered me 25 dollars towards a purchase of a new cup or a 64 oz cup which I already have and dont need another one. They dont honor their warranty and their business practices went down the drain. I will never buy from them again.

Overrated blenders The Vitamic blender costed 10x more than the very good blender i had for many years. I finally bought the Vitamix because it supposed to be a very good and powerful blender. But all the time it has difficulties to make certain blender recipes. The blender just stops. I contacted the seller and they replied i have to use more liquid. Which i do but than the recipes fail because too much liquid. Also my previous blender has a glass jar. The Vitamix has a plastic one scratch proof jarr. After a few months the first scratches appeared. Frozen food must have caused this. I cant think of anything else. I regret having bought a Vitamix blender and i will never buy another one

I purchased a Vitamix blender approximately two years ago and it recently broke. I contacted Vitamix about sending me a part to fix it, but they refused. Instead, they wanted me to package the base unit and mail it to them for a repair that I did myself in 30 seconds. I use the blender almost every day and couldn't justify mailing it to Vitamix and then waiting for it to be returned. Instead, I decided to buy the OEM part from another supplier. I even called Vitamix so they could help me understand why they couldn't send me a replacement part and was told they would not do that while the warranty was still in effect. But after the warranty expired they would be glad to charge me for the part and send it to me to fix the blender. Incidentally, to repair the blender, I did NOT need to dismantle anything. I put the new part on the top of the base unit and tightened it with an allen wrench. Thirty seconds is all it took. That does NOT justify

I bought the pro 750....what I thought was a high end stainless steel machine. It wasn't stainless steel. It was a defective laminate of some sort that rusts. Vitamix refused to take responsibility for it so now I have a $500 piece of rusty garbage on my counter.....

Horrible piece of garbage, container got cloudy in about 2 month. Customer service is totally useless, they would give you more reasons not to use it or what not to use inside a container. Had competitor brand for years, never had a same issue with container. and I paid a fraction of a price that I paid for Vitamix.

Bought a vitamix 16 years ago from QVC, never had a problem with it. Decided to buy a second one for our RV recently directly from Vitamix. It’s maybe 6 months old, died on us, had to send it in for repair, it came back sounding horrible and we smell burning rubber when we use it, and Vitamix will do nothing about it. I am writing this to tell people to buy their Vitamix from Costco or a store that will replace it while under warranty. Will never buy directly from Vitamix again. Our old Vitamix is heavy, this new one is very light, like many products these days, it’s just not made to last.