Mercedes
Excellent Customer Service but Needs More Power
Excellent Customer Service but I though that the blending power would have been higher. I had the blender for a few months when my stand mixer vibrated and fell off the counter taking the Vitamix with it. I called customer service to arrange the repair and they said that they will fix it for free as a one time courtesy, EVEN THOUGH IT WAS MY FAULT IT BROKE. I was blown away and really appreciative of that. I just had a poor experience with a company whose product failed and I wrote a poor review. But it occurred to me that we should write both the good and bad reviews so I hopped on to write this past experience.